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Jira Migration Assistant not compatible to Jira Server 8.16.0!?


We plan to migrate our Jira Server version to the Cloud. Before we start the migration process we thought it is a godd idea to upgrade out version from 8.5.1 to the newest version. So we upgraded to 8.16.0.

Now we did find out, that the Jira Migration Assistant doesn't support this version (8.16.0). We were very surprised and are not really amused about that! We would like to start the Test Migration in the next week. We have the trial of Atlassian Access started and are going to configure SAML today.

When will the Jira Migration Assistant 8.16.0?


1 answer

1 vote
SriKumar P Atlassian Team Mar 31, 2021

Hi @Stefan ,

From this Supported version document:, We understand that Jira Migration assistance should support all version above 7.6.0.

Can you share more info on where you are observing the Jira Migration Assistance is unsupported with 8.16.0?


SriKumar P Atlassian Team Mar 31, 2021

Hi @Stefan,
Apologies, I was able to find that 8.16.0 is not yet supported from the below page:

Screenshot 2021-03-31 at 12.57.39 PM.png

I have raised a query with or Dev team, Will update you on this thread as soon as I have an update from them. 


Ok, thanks

SriKumar P Atlassian Team Mar 31, 2021

Hi Stefan,

Please be informed that Our Dev team confirm that Jira migration assistance should work with 8.16.0, If you face any issue feel free to raise a ticket with us on We would be happy to assist you.



SriKumar P Atlassian Team Apr 07, 2021

Hi @Stefan , 

Good day. Following up to see if you were able to migrate successfully with version 8.16.0 🙂

- Sri

Hi SriKumar,

we tried to migrate the users, that did work. We will continue in the next days.

Btw: In Administration -> Managing Apps (in German: Apps verwalten) it still says that the Jira Migration Assistant is "not compatible - updare requested".


SriKumar P Atlassian Team Apr 07, 2021

Hi Stepan,

Thanks for the update. The Jira version 8.16.0 should work with Jira migration assistance.

However, If you face any technical issue please contact our Support team with the below logs that could help us help you:

  1. Please create a and provide it to us on your ticket. refer Create a Support Zip
  2. Can you navigate to the logs and reports session and see if you are seeing any logs under that tab. if yes, can you please share it with us?
  3. For Linux OS: Under the Jira home folder there is a folder call migration-to-cloud can you zip that folder and send it to us as well.
  4. For Windows OS same can be found in application data\jira\export\migration-to-cloud

- Sri

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