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Jira Cloud Migration Assistant couldn't import project role

TIS Admin March 26, 2020

I tried Jira Cloud Migration Assistant to migrate few Jira Cloud projects to another Jira Cloud instance via a temporary Jira Server.

My first test failed and I cannot find any solution for this yet. Here are the steps to reproduce:

  • Simulated the step when I restored the Jira Cloud backup on a temp Jira Server:  created a simple project on the local Jira Server with one issue and few attachments. (standard, fresh installation)
  • Run the Migration Assistant to migrate the test project to the destination Jira Cloud instance
    • Chose 'Users will not have access to Jira'
  • Finally, the migration error log contains the following
We couldn't import Project Role 'atlassian-addons-project-access' because of 10 missing dependencies: User 'addon_jira-trello-integration', 
User 'addon_atlassian-outlook-integration',
User 'addon_com.codebarrel.addons.automation',
User 'addon_com.atlassian.jira.spreadsheets',
User 'addon_com.github.integration.production',
User 'addon_com.atlassian.servicedesk.embedded',
User 'addon_stspg-jira-ops',
User 'addon_jsd-slack-integration',
User 'addon_jira-workplace-integration',
User 'addon_jira-slack-integration'.
This caused 8 other items to fail. Check the reasons for the missing dependencies on your server site.

I checked we have 'atlassian-addons-project-access' project role in both the server and the cloud Jira. I don't know what are these other dependencies? Obviously, these add-ons automatically installed on the Cloud Jira that I can't remove. I can't install the same on Server Jira. So what? Any idea?

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Ashley Elder
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 26, 2020

@TIS Admin

When you migrate cloud to server it migrates the addon accounts as well. Try removing any users with emails before running it again. Let us know if that helps.

TIS Admin March 29, 2020

Thanks, I missed this step. It works perfectly!

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