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Having trouble with contacting the support of an addon vendor

Design Industries September 23, 2020


We recently migrated one of our clients from server to cloud.  We are experiencing some problems with an addon after migration (PlantUML).  I have tried to contact the vendor, tried to create a support issue with the vendor, even tried to call them on the number provided on the marketplace.  Thus far I have had no success.

The link to the vendor is

Would you be able to assist in this regard.  It is quite urgent as the client migration has to be completed and they require this addon to function as expected


Stefan de Lange

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1 vote
Ramona Scripcaru
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 24, 2020

Hey Stefan!

I've raised an Atlassian internal case with our team and we will also try to reach out to the contact for this vendor.



Cloud Migration Manager | Amsterdam, NL

0 votes
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September 24, 2020

Hi Stefan,

I've replied to your ticket on our support system.


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