New AIOps capabilities: Alert grouping & PIR creation now in beta

[#1]

Hi all 👋

We’re excited to share that Jira Service Management’s newest AIOps capabilities, alert grouping and post-incident review (PIR) creation, are now available in beta for all Cloud Premium and Enterprise customers using our streamlined incident management experience. These new capabilities will empower operations teams to streamline workflows and better detect, resolve, and prevent incidents with the help of AI.

Accelerating incident detection with AI-powered alert grouping 

Separating the signal from the noise is crucial for prioritizing the most significant issues, but it typically requires a manual effort by on-call engineers. Alert grouping utilizes the power of Atlassian Intelligence to identify patterns amongst incoming alerts to correlate and group them based on similarities, so responders can focus on the highest-priority alerts and proactively detect incidents.

Preventing future incidents with intelligent PIRs

Never miss out on crucial incident learnings and insights again. PIRs are a core part of the incident management process, helping incident responders and managers learn from present incidents and pass along insights to prevent similar incidents in the future. However, these can be time-consuming and tedious to compile and are often deprioritized, causing organizations to miss out on crucial learnings.

AI PIR creation powered by Atlassian Intelligence accelerates this task by providing an AI-generated summary of an incident that can be used to easily populate PIR details so ops teams can save time without losing critical insights.

Accessing AIOps capabilities

AI alert grouping and PIR creation are now available in beta for any Cloud Premium or Enterprise Jira Service Management customer that has access to our new streamlined incident UI.

In case you missed it, we’ve streamlined the incident management experience by bringing all Ops tooling (alerts, on-call, incident response, etc.) into Jira Service Management Cloud so your teams can collaborate to handle every alert and incident from one tool. This new incident UI is currently available to any Jira Service Management Cloud site that does not have any Opsgenie teams created in it. Those that have created Opsgenie teams, alerts, incidents, etc. will be able to move to the new experience by the end of June 2024.

If you're not sure if you're eligible yet, feel free to leave a comment below with your Atlassian site name and we can check for you!

Learn more about our AI offerings

• Check out the latest AI capabilities in Jira Service Management

• Sign up for the AIOps waitlist to be among the first to hear about new AI offerings.

• Learn more about our new AI product, Rovo.

[Josh Rossman]

Hi Nicole!

Cloud Premium User here. We created a Sandbox to begin testing the new AIOps features etc within JSM. It doesn't seem that we have access to the latest features with a fresh Sandbox build. Alerts and other features push us back to OpsGenie still. Any guidance or suggestions?

Thanks!