Why does the Access user count exceed the billable License count ?

[bhumika.ray]

One of our customers has 800 Access User License but their user license count shown in the user management is more than 1100. They have stopped auto-providing users in their AD and manually grant the license to the Atlassian user. How can this spike in licenses be fixed.?

[Kieren]

Hi @bhumika.ray 

You could do a few things:

1. Deactivate 300 users. If there’s no active user, you won’t get billed.

2. Remove all product access from 300 users in your org. To bill for Atlassian Access, a user needs to be both provisioned and have access to a product in your org.

3. Add 300 users to your non-billable policy.

Option 1 you could automate by calling one of the org APIs, but for 300 users you might be faster to hear manually deactivate them.

Option 2/3 you’d be best off manually doing.

We have an automation app launching soon that could automate option 2, but not for a few weeks unfortunately.

-Kieren

Co-Founder @ Smol Software | Ex-Atlassian

[bhumika.ray]

Hey @Kieren 

I get your point. Thank you so much for the insight.

Cheers

Bhumika

[Kieren]

@bhumika.ray FYI, we launched our Admin Automation App on the Atlassian Marketplace, which allows you to do bulk actions such as in option 2.

Hope it all worked out for you

-Kieren

Co-Founder @ Smol Software | Ex-Atlassian