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Jira Migration Assistant - Couldn't import workflow: Screen 1

Hello,

we want to migrate our projects and users to the cloud, from a Jira Server 8.5.4.


Some projects are migrated but projects with more complex Workflow schemas can not be migrated with the following error message:


ERROR zyx project-import We couldn't import Workflow 'xyz Workflow' because of 1 missing dependencies: Screen 1. Check the reasons for the missing dependencies on your server site.


Unfortunately I could not yet establish a concrete connection from "Screen 1" to our Workflows, the Workflows have stored Sceens, but the analysis of which Screen is the problem Screen, I have not yet succeeded.

Attached is a similar error message, where in the Post Function the "Resolution" value had to be adjusted, unfortunately I could not find a "Screen" value in the Post Function, which has to be adjusted similarly.

( https://community.atlassian.com/t5/Atlassian-Cloud-Migration/Jira-Migration-Assistant-Couldn-t-import-workflow-Resolution-1/qaq-p/1438000 )

Does anyone have an idea what triggers the error "Screen 1", also a comparison of what the Cloud Migration Tool can transfer and what not has not helped me unfortunately.

( https://support.atlassian.com/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/ )

1 comment

JayBe Atlassian Team Mar 23, 2021

Hello BTB-Helpdesk team! Thank you for reaching out to us through the Atlassian Community.

I'm afraid to say there is a number of possibilities why a Workflow can have one or more missing dependencies. Not only what have been described in here is necessarily the only solution. We would certainly need more details from you and from your On-Prem installation to understand what can be the cause for this issue.

In case you are having difficulties to figure out the reason by yourself, I strongly suggest creating a ticket with us. We can certainly help you doing a more in-depth investigation of this issue, as well to clarify to you any misunderstandings in our documentation.

In order to open a support request with us, please go to https://support.atlassian.com/contact/ and choose Migration Support. Our team will be more than glad to assist you with your issues.

Cheers!

Jean Bondan
Atlassian Migration Team

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