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Errors importing issues using CSV via External System Import from one Cloud instance to another Edited

Hello Peers,

I am importing issues using CSV file via External System Import from one Cloud instance to another. I have to import 700+ issues from an existing project in the old instance to a newly created project in the new instance. 
The users from the old instance do not exist in the new instance. 

I ran into issues when I tried to run a test import.

I have couple of questions:

1) Is it best to create the users beforehand in the new instance before doing the CSV import or should I let the importer create the users ?

2) While I run the import without creating the users beforehand I get the error:

           Cannot create user 5ff26926a9d03XXXXXXXX: Failed to add user 

3) In which format should I specify the username for the below 3 fields ?

  • Reporter
  • Reporter id 
  • Assignee
  • Assignee id
  • Creator 
  • Creator id

4) Is it mandatory to map/import the Reporter id, Assignee id and Creator id ? Or is it enough if I just import Reporter, Assignee and Creator fields.

5) Should I check the Map field value checkbox for usernames or not while configuring the values ?

6)  Will the epic links be lost while importing stories from one instance to another ?

Below is the export csv from the old instance that I am using to import.

csv export.png

Please advise.

Thank you!

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