How do I unsubscribe from this group?

Mr_ Beedell_ Roke Julian Lockhart
Contributor
November 4, 2024

I joined the group due to a recommendation provided by the Community GUI. When joined, I received notifications for new questions (via e-mail). This is presumably due to the "Automatically subscribe me to all group hubs that I join" option at community.atlassian.com/t5/user/myprofilepage/tab/user-subscriptions%3Anotification-settings. However, I have now left, yet continue to receive notifications. I presume that disabling that option does not redact existent subscriptions, so how do I manually cancel them?

2 comments

Comment

Log in or Sign up to comment
Darryl Lee
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 4, 2024

Hi @Mr_ Beedell_ Roke Julian Lockhart - your profile still shows that you are a member of this group:

Screenshot 2024-11-04 at 2.19.56 PM.png

When you say you left the group, did you use this option from the home page for the group?Screenshot 2024-11-04 at 2.20.16 PM.png

Like # people like this
Mr_ Beedell_ Roke Julian Lockhart
Contributor
November 4, 2024

You're correct. I've now left. Thanks.

I must have not expected it to be the sole item in a drop-down, and conflated it with the watch option. However, considering that I'd unwatched the group, why was I continuing to receive notifications?

Like # people like this
Mr_ Beedell_ Roke Julian Lockhart
Contributor
November 13, 2024

As the undermentioned demonstrates, it appears that we were incorrect, for I've just received an e-mail despite me not being joined.

Screenshot_20241113_121733.png

Note that I have to re-join to respond here though, so if you see in audit log that my last join date is very recent, that's why.

Like Susan Waldrip likes this
Susan Waldrip
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 13, 2024

Hi @Mr_ Beedell_ Roke Julian Lockhart , sorry you're having difficulty leaving this group. As @Darryl Lee mentioned, were you able to see (and use) the Options drop-down to Leave group now that you've re-joined?

Mr_ Beedell_ Roke Julian Lockhart
Contributor
November 13, 2024

@Susan Waldrip, I can join and leave at will, and always leave after I've posted a response here. I've never been “watching” the group, either.

Like Susan Waldrip likes this
Darryl Lee
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 13, 2024

@Mr_ Beedell_ Roke Julian Lockhart - Hrm, it looks like Notifications for Watched items SHOULD be removed when you leave a group. I just left the New York group (sorry @Dave Liao ACE) and I think it got removed from this non-filterable (ARGH) list under Manage settings -> Notifications:

Screenshot 2024-11-13 at 2.13.06 PM.png

Ugh, this UI sucks. Let me find some API calls to search for Groups you're subscribed to and also to unsubscribe. BRB...

Like # people like this
Darryl Lee
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 13, 2024

So I dug around through Khoros documentation (annoyingly you have to register in their community to see their docs) found this API endpoint to filter subscriptions by Type. Here is the link to see all of your "Group" (which Khoros calls boards) subscriptions:

https://community.atlassian.com/api/2.0/search?api.pretty_print=true&q=SELECT%20*%20FROM%20subscriptions%20WHERE%20target.type=%27board%27%20limit%201000

So what's WEIRD is that yes, if "Automatically subscribe me to all group hubs that I join", I see that a subscription gets added to this group. (I think Atlassian combines their discussions, qanda, and blogs all into a single page.)

      {
        "type": "subscription",
        "id": "1704311",
        "href": "/boards/Answerers/subscriptions/1704311",
        "target": {
          "type": "board",
          "id": "Answerers",
          "href": "/boards/Answerers",
          "view_href": "https://community.atlassian.com/t5/Atlassian-Answerers-discussions/bd-p/Answerers"
        },
        "subscriber": {
          "type": "user",
          "id": "1365322",
          "href": "/users/1365322",
          "view_href": "https://community.atlassian.com/t5/user/viewprofilepage/user-id/1365322",
          "login": "Darryl Lee"
        }
      },
      {
        "type": "subscription",
        "id": "1704310",
        "href": "/boards/Answerersqanda-board/subscriptions/1704310",
        "target": {
          "type": "board",
          "id": "Answerersqanda-board",
          "href": "/boards/Answerersqanda-board",
          "view_href": "https://community.atlassian.com/t5/Atlassian-Answerers-questions/qa-p/Answerersqanda-board"
        },
        "subscriber": {
          "type": "user",
          "id": "1365322",
          "href": "/users/1365322",
          "view_href": "https://community.atlassian.com/t5/user/viewprofilepage/user-id/1365322",
          "login": "Darryl Lee"
        }
      },
      {
        "type": "subscription",
        "id": "1704309",
        "href": "/boards/Answerersblog-board/subscriptions/1704309",
        "target": {
          "type": "board",
          "id": "Answerersblog-board",
          "href": "/boards/Answerersblog-board",
          "view_href": "https://community.atlassian.com/t5/Atlassian-Answerers-articles/bg-p/Answerersblog-board"
        }, 

The THING IS, when I LEAVE the group, those subscriptions go away, as we would expect.

Like up at the top, the size of the items found went from 80 to 77.

So, I think the software is doing what it's supposed to when you leave the group.

A query for just conversation subscriptions shows that DO still have a subscription to this specific thread, so it might be worth trying to unsubscribe from that.

But yeah, weird that you still got an email. Was it for the post entitled "Why is my article in moderation?" posted Nov 12 9:59 PM PST?

Curious what the Subject line was. Maybe that would help us figure this mystery out.

Like # people like this
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 15, 2024

😢 

Also, I wonder how many people are getting spammed by my reply?

Like Susan Waldrip likes this
Mr_ Beedell_ Roke Julian Lockhart
Contributor
November 17, 2024

But yeah, weird that you still got an email. Was it for the post entitled "Why is my article in moderation?" posted Nov 12 9:59 PM PST?

@Darryl Lee, yeah, I was notified of "Why is my article in moderation?" and then "Done items moving to new sprint":

screenshot-mail.proton.me-2024.11.17-19_36_34.pngscreenshot-mail.proton.me-2024.11.17-19_37_41.png

I just left the New York group (sorry @Dave Liao ACE) and I think it got removed from this non-filterable (ARGH) list under Manage settings -> Notifications.

I don't see any entries for an entire group there.

Darryl Lee
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 17, 2024

Huh @Mr_ Beedell_ Roke Julian Lockhart so if you go to this link (API endpoint that should show you all "board" subscriptions) you do not see:
Screenshot 2024-11-17 at 12.17.23 PM.png

If so, that would mean it's not here under Watching.

I guess other places to check would be under My Bookmarks and Search alerts?

Like # people like this
Mr_ Beedell_ Roke Julian Lockhart
Contributor
November 17, 2024

Huh @Mr_ Beedell_ Roke Julian Lockhart so if you go to this link (API endpoint that should show you all "board" subscriptions) you do not see:Screenshot 2024-11-17 at 12.17.23 PM.png

@Darryl Lee, I see the undermentioned at that URI:

{
  "status" : "success",
  "message" : "",
  "http_code" : 200,
  "data" : {
    "type" : "subscriptions",
    "list_item_type" : "subscription",
    "size" : 0,
    "items" : [ ]
  },
  "metadata" : { }
}

Note that that is even whilst remaining joined.

I guess other places to check would be under My Bookmarks and Search alerts?

screenshot-community.atlassian.com-2024.11.17-20_39_47.pngscreenshot-community.atlassian.com-2024.11.17-20_40_00.png

Like Susan Waldrip likes this
TAGS
AUG Leaders

Atlassian Community Events