I'd like to discuss "how can teams who are working on Atlassian business be organized". I want to share how our team is organized so we can start with something. So...
Our team is part or the MoroSystems company which is Atlassian Platinum Partner for Czechia and Slovakia. The size of the Atlassian team is about 1/10 of the entire company. We are working in multiple areas and we have a lot of roles and responsibilities in our team. The areas we serve are:
Ok, so that's what we do. And now something about how we organize the whole team. We are still working on it (for almost a year) but we have following roles in the team so far:
In sum, there are 15 people organizing around our Atlassian business. It is not so much but even for this amount of people we needed to create more structures in the team. We need to have:
You can't see anything about Marketing in my list of roles or responsobilities. We simply do not have it (yet). So in 2020 we tried to do marketing in the team of mostly "Tech" people. We have published 23 blog posts and held 6 webinars (I'm really proud of our team). We also prepared Whitepaper with "Atlassian Cloud Myths" theme.
We were also surprised by information about "Server end" (like most of the people). Few of us were dissapointed but we put facts together and decided to take this situation as an opportunity to "refresh" our customer business and the way we do the things. We want to rather support our customers than to complain about something what is just the fact.
The world is changing. So we know we need a team vision (which is more static) and strategy to fulfill it. We are using OKR to manage our strategic tasks. We can react quite fast when anything change using this system. To be honest, we are on the beginning, because using of the OKR is not as simple as reading about it :).
I hope that 2021 will be a great year for most of the Atlassian partners and for you all. And I, personaly, wish you all the best. We must be here for our customers and we are responsible to provide inovative solutions to help them to do theirs business clearly and efficiently.
That's all from me and I'd really like to hear your opinion or your own experience. How do you organize in teams which are working on Atlassian business?