We plan to migrate from Jira Software Server to Jira Software Data Center in 2021 and before we do, we need to reduce the number of Jira Service Desk Agents, currently all 10,000 users have a Service Desk Agent license, before migrating to Jira Data Center due to the cost of maintaining 10,000 agents is significantly higher than it is for Jira Server.
In addition, many teams are migrating from Software Projects to Service Desk Projects and we want to have a standardized Jira Service Desk Permission Scheme for all Service Desk Projects.
If anyone on the Community has successfully performed a task like the one above, please let me know as I would love to hear how you accomplished the task changing the Jira Project and System configuration items.
Thank you in advance for helping me.
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