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Not able to Login

9033204437
9033204437 May 17, 2018

I am not able to login even after resetting the password, it still displays invalid username or password

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3 comments

Nic Brough -Adaptavist-
Nic Brough -Adaptavist- Community Leader May 18, 2018

Which system, and what user directory are you using for it?

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Vickey Palzor Lepcha
Vickey Palzor Lepcha Rising Star May 18, 2018

Are you trying to login into your atlassian account ? You are posting here so I am sure you are in already. :p

Ask an admin to check your profile - RESET CAPTCHA if needed.

Ask an admin if you are a member of any group or not .

 

Lastly, ARE YOU SURE THAT YOUR ACCOUNT IS NOT LOCKED OUT ? :-) 

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Syed Farath Sayeed
Syed Farath Sayeed May 22, 2018

Normally it occurs if the administrator try to play with the permissions, i.e; if the administrator take back your Software access you will not be able to login.

You can do the following to solve the issue:

1. Ask an admin to reset your password and provide you with a new password

2. Ask an admin if you rights to access the application and if not you cannot access, if you have the rights, a restart of server or re-indexing would solve the problem (after the setting a new password)

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