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email on suppression list

Stephanie Lincke
Stephanie Lincke
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February 14, 2024

I need to reactivate a former work account, which seems to have ended up on bespoke list. I need to reset the password on that account, but I can't receive emails. The account is [redacted]

Thank you very much!

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 14, 2024

Hi @Stephanie Lincke 

I found there was a suppression on our side for that account.  I have cleared this from our side.  You should be able to receive notifications to that account now.  Try again now.

Andy

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Stephanie Lincke
Stephanie Lincke
I'm New Here
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February 14, 2024

Thank you very much, it works perfectly.

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John Funk
John Funk
Community Leader
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February 14, 2024

Hi Stephanie,

You need to submit a support ticket to Atlassian:

https://support.atlassian.com/contact/#/

 

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