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email on suppression list

Stephanie Lincke February 14, 2024

I need to reactivate a former work account, which seems to have ended up on bespoke list. I need to reset the password on that account, but I can't receive emails. The account is [redacted]

Thank you very much!

2 answers

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Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 14, 2024

Hi @Stephanie Lincke 

I found there was a suppression on our side for that account.  I have cleared this from our side.  You should be able to receive notifications to that account now.  Try again now.

Andy

Stephanie Lincke February 14, 2024

Thank you very much, it works perfectly.

Like John Funk likes this
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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

Hi Stephanie,

You need to submit a support ticket to Atlassian:

https://support.atlassian.com/contact/#/

 

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