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SAML Single Sign On failed

Cannot login, showing:


Please re-try and if it fails a second time contact your administrator and provide the tracker-id 59UL6 or log in at the login page.


SAML-Login failed: Message ID Ab659ae89-9770-4d2f-8da6-a721205f88f0 is already present

1 answer

0 votes
carlosughini Community Leader Sep 19, 2022

Hi Haotian,

Welcome to the community!

From what it seems you are having issues to login to one Atlassian product using SAML SSO, is that right?

Could you please provide us the information if you are the person who configured the SAML SSO? Also, are you using Atlassian Cloud or Server/Data Center?

What is the IdP that you are using?

Looking forward to hearing from you.

Kind regards,


Hi Carlos,


Thanks for your support!

I'm using AppleConnect to sign in Compass, but failed with this error.

Attached screenshots for reference.Picture1.pngPicture2.png

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