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SAML Single Sign On failed

Haotian ZHENG
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 19, 2022

Cannot login, showing:

 

Please re-try and if it fails a second time contact your administrator and provide the tracker-id 59UL6 or log in at the login page.

 

SAML-Login failed: Message ID Ab659ae89-9770-4d2f-8da6-a721205f88f0 is already present

1 answer

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carlosughini
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 19, 2022

Hi Haotian,

Welcome to the community!

From what it seems you are having issues to login to one Atlassian product using SAML SSO, is that right?

Could you please provide us the information if you are the person who configured the SAML SSO? Also, are you using Atlassian Cloud or Server/Data Center?

What is the IdP that you are using?

Looking forward to hearing from you.

Kind regards,

Carlos

Haotian ZHENG
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 21, 2022

Hi Carlos,

 

Thanks for your support!

I'm using AppleConnect to sign in Compass, but failed with this error.

Attached screenshots for reference.Picture1.pngPicture2.png

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