Problem fetching organizational name for new instance/ organization

Ajay Wadhawan July 13, 2020

We are an existing organization using multiple products. As part of integrating with the SAML we are created a test environment/ organization. We are unable to log into it.

see the page before going to the login page. 
8015B067-936E-4C16-AD34-A6C1726A3D17.png

2 answers

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 24, 2021

Hello Ajay,

Thanks for reaching out to Community!

I know it has been a while since you posted this question, but I would like to follow up to check if you can access the organization now.

I can see that you are an org admin of one organization and that you created a ticket with our support regarding SSO issues, so I just wanted to check if everything is working as expected or if you need further assistance with this request.

Kind regards,
Angélica

aelsayed May 26, 2021

@Angélica Luz i'm getting the same error if i'm trying to access this authentication-policies page even i do have admin privilege. Do you have a fix for that? FYI other admins can access this page

authentication-policies.PNG

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 28, 2021

Hello @aelsayed,

Welcome to Atlassian Community!

I can see that your permissions are correct and you are an org admin as well. There are no bugs related to that currently.

Are you facing issues only when accessing the Security tab? 

Have you tried accessing using another browser?

Can you clear the browser cache and cookies and try again?

Kind regards,
Angélica

0 votes
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 14, 2020

@Ajay Wadhawan - did you figure this out, Ajay?

I've seen this before, but needed to escalate to Atlassian Support.

Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2021

p.s. My issue was fixed in the last week - unsure if this was a larger issue, or just one isolated to me...

Like Ryuichi Takaishi likes this

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