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Is Changing URL will lead to problems?
Hello, according to link after changing the URL name the last adress will redirect to the new, will there be any redirect issues in 3rd party service who had been redirecting to our last URL? If you have any documented issues could you please provide them with solutions. Thank you…
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How Do I Change the Admin when the Account of the Person that was the Admin is no Longer an Employee
Me and my team all have member level access and are unable to add and remove profiles from our Trello board. The one person that was admin level is no longer working at our company. Is there a way for that admin profile to be removed and for me to be changed from a member to the new admin?
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Microsoft Authenticator broker required when adding Atlassian apps as custom apps in Intune MAM on i
When we create an Intune mobile policy in Atlassian Admin (admin.atlassian.com → Security → Mobile app policies → Add Intune mobile policy), iOS devices prompt users to install Microsoft Authenticator as a broker app. This does not happen with any other apps in our MAM policy (Microsoft Outlook, Teams, Edge, Slack for…
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Certificate of Liability Insurance
Does anyone know where the Atlassian's Certificate of Liability Insurance can be found?
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Change Admin
Hi, Is there a way to change the administrator of organization? Our current organization admin has left the company, and we would therefore like to reassign this right to a different employee. Do we have to do it from previous employee account, or is it something Atlassian support can help us with?
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Why do I have both Guard Premium and Guard Standard subscriptions on the same Atlassian site?
Hi Community! I am hoping you can help me understand why I have both Guard Premium and Guard Standard enabled/billed on a single Atlassian site. As of today, I am being billed for 254 Product-users for Atlassian Guard Premium. I am also being billed for 185 active users for Atlassian Guard Standard. We have 356 Managed…
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SSO-Only Login Option for External Users on Atlassian Cloud?
Hi everyone, I’m currently working on integrating Auth0 as our identity provider for Atlassian Cloud, using Atlassian Access with SCIM provisioning. For our internal users—whose email addresses belong to our verified domain—the login experience is seamless. Their email is recognized during the login process, and SAML SSO…
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Routing a Non-Atlassian URL to Atlassian
Hello, We have a client exploring the possibility of adding JSM and Atlassian Guard to their ecosystem. They currently have a homegrown web interface allowing customers to submit requests, etc. They would like to keep that URL (www.clientsite.com) and point it to a JSM portal/help center. Is this possible? Can we take…
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IP Allowlisting - Included with Guard or only Jira/JSM/Confluence Premium?
Hi! 👋 I'm trying to clarify the licensing requirements for IP allowlisting in Atlassian Cloud. From the documentation, I understand that IP allowlisting is available for Premium plans for Jira, Jira Service Management, and Confluence, but I'm not clear on how this interacts with Atlassian Guard subscriptions. My questions…
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Atlessian guard free trial not working
Hello team, I am unable to start the Atlassian Guard 30‑day free trial. Whenever I click “Start free trial”, the system shows the error:“We’re unable to start your trial. We’re not sure what went wrong. Please wait a few minutes and try again.” Any ideas ? Thanks
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API end point to manage email domains of a CSM Organization
I'm creating Organizations in CSM using the REST API. I didn't find any end point to add/remove an email domain for a specific organization. Does it even exist? For instance, I create the Organizations called 'Microsoft' and I now want to add its domain 'microsoft.com' so ticket created by email @microsoft.com will be…
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What factors should businesses consider when choosing among DaaS Providers?
Our organization is evaluating different DaaS (Desktop as a Service) Providers to support remote and hybrid work environments. We are looking for a solution that can deliver secure virtual desktops, simplify IT management, and provide a consistent user experience across multiple devices. There are many Desktop as a Service…
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Atlassian Acces + Azure SSO / Conditional Access with named locations
Hey there, we recently setup Atlassian Access with our Azure AD to secure our logins. In the next step we want to use "conditional access" to enforce the use of VPN and specific public IPs. I've setup a rule and the login will be blocked if I connect from a foreign IP address.All fine. But if I disconnect the VPN from a…
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Atlassian Guard - SIEM webhooks - Empty payload
Hello, I am integrating Atlassian Guard Detect alerts into a SIEM (NGSIEM / Falcon LogScale) using the official guidance here: https://support.atlassian.com/security-and-access-policies/docs/send-alerts-to-a-siem-slack-or-other-tools/ However, the events we receive appear to be missing the actual payload (JSON body) and…
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configuting Atlassian Guard for an organization
hi I got a task to build Jira and confluence for an organization and they would like to have Atlassian Guard as well. I did this job 6 years ago but forgot the steps how I did it . anyone can share the steps to do it ?
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How to regain access to the vendor account when email becomes inactive?
HI, We’re unable to access our Atlassian Marketplace vendor account linked to the following: * Workativ Assistant Vendor Profile * Workativ Assistant for Jira The email associated with the account has become inactive, so we’re unable to log in or receive recovery emails. Could you please help us regain access to the vendor…
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Is the EAP for Classification Rules available to try out in a trial instance?
I’ve been exploring the premium features of Atlassian Guard and realized I missed testing the Classification Rules feature since it’s currently in EAP. As I’m using a trial site, I’m not sure whether I’m eligible to request EAP access or reach out to Atlassian support for enablement. Has anyone tried this in a trial…
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Why is Atlassian promoting Shadow IT? Or Accidental IT?
Why is Atlassian promoting Shadow IT? So, in their documentation, Atlassian warns about the dangers of Shadow IT and even talks about how Atlassian can be part of this problem: "In the context of Atlassian, you’re unable to centrally manage these products from your Atlassian organization. This means that you won’t find…
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Account Locked Out after email change - SSON
Hiya, Following an email domain change I'm unable to access our admin account as it's configured to use SSON via Entra ID - On login I get; "It looks like your account has been deactivated. We've sent you an email with details of who to contact to get more information about this." However no email has been sent. This…
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Feature Request: API Token Access Request Workflow
Currently, Atlassian Guard's Authentication policies don't have a native way of restricting API Token creation on a per-user basis. The solution I've seen so far is to create two policies, one that blocks api access and one that allows it, and move the user from one policy to another. Users have to make a request and then…
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Best practice for sending Automation rule failure notifications to multiple admins
Hi community, I’m currently reviewing how to manage Automation rule failure notifications in Jira Cloud. Background ・We have multiple Jira administrators ・We want all admins to be notified when an Automation rule fails Challenge ・Each Automation rule can only have a single owner ・Failure notifications are sent only to that…
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Trying to update the name of a managed account user via API
All I want to do is update the "Full Name" field of user, using the REST API. Our environment: - Atlassian Access, JIRA and Confluence - claimed domain with all our users. All managed accounts. - using an Identity Provider - SAML integration with our internal SSO system - two Authentication policies one for "local"…
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Share your feedback on Atlassian Guard for $200!
Hi everyone! I'm Caylie, the UX Researcher for Atlassian Guard. I work directly with Product and customers like you to ensure Guard works the way you need it to. I'm conducting research on how we can improve Guard to better meet your needs. As a thank you for joining, you get a $200 gift card either paid to you, or a…
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Org admin locked out due to SSO misconfiguration
I got overconfident while attempting to configure SSO for my org. We're piloting Atlassian products for a larger rollout and I was getting SSO up and running. Basically, authentication passes on the Entra side, but Atlassian doesn't like what it sees, and errors out. I had to log in on my personal email here to attempt to…
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one domain in diferents organizations
Hello, We have two different organisations with two different IDs, and following a consolidation process, the email addresses have been merged. Could we verify the same domain across two different organisations? We wouldn’t have any users in common. Thanks