Add distribution list mail to be notified about ticket

[Emanuele Talarico]

Hi all,
I have a distribution list in which there are 3 email (at the moment).
I would like to know if it is possible to add this DL in the tickets we create to make all members of the DL receive ticket notifications.

Last time that I created a ticket and added that DL as reciver of notifications I recived an errror (that mail is not registerd to Atlassian).

Could you help me about that?

Thank you.

[John M Funk · Accepted solution]

Hi Emanuele - Welcome to the Atlassian Community!

If they are licensed users, you can create an automation rule that adds the users as Watchers to the issue when it is created. 

[Emanuele Talarico]

Hi Jhon,
thank for your reply.
Maybe this is the wrong thread, I'm talking about ticket (not Jira issue or similar) on Atlassian Support platform.
I.E. I created a ticket to ask something about a Bitbucket's storage logic and I wanted to add to the notification recivers the rest of my team using the DL but it didn't work.

Does your answer work also with this case?

Thanks a lot!!

[John M Funk]

In that case, I double very much that you will be able to use a DL as a user email address to follow along. Your best best is to use a local email rule to forward the email you receive for any updates on that issue.