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Stay on top of product adoption with Admin Insights

Hey everyone! This is Rak from the Admin Experience team at Atlassian, and I’m excited to announce the launch of Admin Insights! This is a feature we’re launching for Atlassian Access as well as Premium plans of Jira Software, Jira Service Desk, and Confluence.

Insights will help admins everywhere track the adoption of their favorite Atlassian products throughout their organization, make more data-driven decisions around budgeting and licensing, and understand user activity in each product.

We’re launching Admin Insights with two charts and are hard at work to add more over time.

Active users chart

Premium - Active Users.png


The active users chart shows monthly, weekly, or daily active users for your products over the past 2 years. You can use this information to:

  • Identify adoption trends of specific products throughout your organization

  • Understand and forecast product usage in the future

  • Make data-driven decisions to increase usage in certain departments or use cases.

Active users by product chart

Premium - Account usage.png

The active users by product chart contextualizes usage information against your current license and spend on a specific product. You can use this information to:

  • Understand whether your license should be adjusted based on user activity

  • Compare spending on various products against each other

  • Quickly understand which users are inactive and should be deactivated.

Over the coming months, we’ll be launching a few more charts that give admins an overview of their product security by showing details such as which users have enabled two-step verification, created API tokens, and more.

You can learn more about insights from our public documentation page, or if you have any suggestions for insights you’d like to see in the future, please leave a comment below and we’ll investigate it for our roadmap! We’re really excited to empower admins and can’t wait to bring more visibility to our products!

New to Premium? Learn more here.


Is this data or the Download list feature also available via a REST API ?

Like Nacho Marín likes this

In the future, would be nice to inform the reader on exactly how to access/locate this new feature.

Like # people like this

What exactly makes a user inactive? I assume it would be people not logging in for X amount of time but wanted to get the exact definition from the Atlassian team.


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