Help Needed: Linked Goals Button Redirects to Introductory Page Instead of Displaying Goals

[Jonas Eriksson]

Hello Atlas Community,

I am seeking assistance with an issue concerning the “Linked Goals” button in my Jira setup, which instead of showing the linked goals as expected, redirects to an introductory page about Atlassian Home (formerly Atlas).

Brief Context:

• Jira Version: Premium on Cloud

• Issue: When clicking the “Linked Goals” button within Epics, it does not display the goals linked to these issues. Instead, it shows the generic page that seems to serve as an introduction or advertisement for Atlassian Home, with a link to activate the Goals feature (a feature I have already activated - several times)

I have detailed this issue more comprehensively in the Jira community, where I have also listed the troubleshooting steps I have undertaken, including enabling/disabling the feature, clearing browser caches, and attempting access from different browsers.

Here’s the link to my detailed post in the Jira community: https://community.atlassian.com/t5/Jira-questions/Issue-with-Linked-Goals-Button-Redirecting-to-Introductory-Page/qaq-p/2721839

I am quite desperate for a resolution as this issue is impacting my workflow significantly. Any guidance, insights, or suggestions would be greatly appreciated. Is this a known issue, or are there specific steps I should follow to resolve this?

Thank you very much in advance for any help you can offer!

Best regards,

Jonas

[Jonas Eriksson]

... and then it started to work. I had tried for several hours to do various things like switching Web browsers, re-indexing Jira and following all strange of tips from other users and even from ChatGPT :D Nothing worked.

All of a sudden: it just started to work! None of my efforts had any effect. In the end it was the power of passing time that made it work. I wish someone could have told me. 20-24h