Meet-Exceed Charts: The Key to Success SLA in Jira and Why Monitoring Matters

[#1]

In a world of rapidly evolving technology and stimulating business challenges, visual tracking and analysis of achievements is becoming an essential tool for effective team management and motivation. In this context, Meet Exceeded charts are indispensable, providing a clear and informative display of cases when certain metrics or criteria have been met or exceeded. Next, we'll look at the benefits of using Meet Exceeded charts in our SLA Time and Report for Jira add-on:

1. Improving the quality of service: Analyzing the charts helps identify areas where customer service can be improved. This can include improving processes, support agent skills or company policies.
2. Customer satisfaction: Quick and efficient resolution of customer issues contributes to customer satisfaction. Monitoring the meet-exceeded charts allows you to respond to any issues in a timely manner and maintain a high level of customer satisfaction.
3. Resource management: Analyzing meet-exceeded charts can help managers understand how efficiently support resources are used. This allows you to optimize the allocation of staff and other resources to ensure optimal performance.
4. Forecasting needs: Monitoring meet-exceeded charts helps identify trends and predict future customer needs. This allows companies to adapt their processes and resources to meet these needs.

Ready to use Meet-Exceed Charts? Here's your roadmap for SLA Time and Report:

First, click on the icon on the top left bar:

 

You can view data by using three kinds of chart views:

• Pie Chart (SLA Met/In Progress/Exceeded) 
• Line Graphs (SLA Met & Exceeded) 
• SLA Met vs Exceeded per Assignee

SLA Met & Exceeded issues 

Line Graph of SLA Met & Exceeded issues — shows dynamic and statistical data of met and exceeded issues for SLA config’s goals. 

Under the chart, you can see detailed information about the number of issues with met and exceeded Jira SLA goals. Also, you can exclude SLA goals to view chart data without them and contra versa.  If SLA Config has more than one Jira SLA goal, the data will be displayed about each one.

For this type of report you can select the frequency of splitting data on the chart: daily, weekly, or monthly.

SLA Statuses Pie Chart

SLA Statuses Pie Chart—shows the ratio of issues with different statuses of achieving SLA goals: in progress, met, and exceeded. Under the Pie chart, you can see detailed information about SLA goals and turn on/off some of them from a graph. 

SLA Met vs Exceeded per Assignee

This type of chart allows you to compare your assignees' performance dynamic.

You can use the search option if many users are on the list. 

A maximum of 8 assignees can be selected.

 

For each type of chart view, you can select the SLA configs you want to view statistic data about. 

 

You can filter the issue lists by the date ranges within which they were created, updated, or resolved. 

All graphs are available for export in PNG, JPEG, PDF, or SVG format.

This add-on allows you to copy JSON URLs for any Jira SLA chart and use it as a source for external clip builders (e.g., Klipfolio, Gekoboard) to share it within your organization. Read more about the Capture and Copy feature.

In conclusion, the Meet-Exceed charts in the SLA Time and Report add-on for Jira are extremely useful maps for companies trying to deliver well on their customer service promises. They show teams where they are succeeding, where they need to improve, and how to plan for the future. Plus, you can easily share all of this information with other tools like Klipfolio or Power BI, making teamwork more seamless. Try this feature for free in the SLA Time and Report for Jira addon for 30 days and see how it can increase your customer satisfaction!