How to fix App unsubscribe / uninstall not possible within confluence and jira cloud

Andreas Spall _evolu_software_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 11, 2024

We, as well as other app vendors, have been informed by our customers that uninstalling apps stopped working a few days ago.

uninstall-not-working.gif

This error occurs within the browser (JavaScript Console).

js-error.png

We (as one of the app vendors) are not aware when this incident will be resolved. have been informed that the problem has been fixed In the meantime, you can uninstall an app (cancel the subscription) within "Manage apps" or using the following procedure.

  1. Switch to "Atlassian Admin"=> Billing
    Billing.png
  2. Click on Manage
    Select_Manage.png
  3. Select delete on the app you wish to uninstall
    select-delete.png
  4. type "DELETE", provide "App feedback" and click Delete
    type-delete.png
  5. A small popup appears
    Delete-request.png
  6. Now switch back to Apps => Manage apps and click Uninstall
    uninstall.png
  7. Confirm the Uninstall app? Dialog
    uninstall_confirm.png
  8. Wait a bit - now - the app has been uninstalled
    uninstall_confirmed.png

Farewell. We (and I'm sure all the other app makers) are sorry to have lost you as a user of our app, and we hope to see you again in the future.

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David at David Simpson Apps
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 11, 2024

Well that sucks. Thanks for the workaround  @Andreas Spall _evolu_software_ 

Laura Campbell _Seibert Media_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 12, 2024

Thanks for the article @Andreas Spall _evolu_software_ I've also seen a lot of frustrated users struggle with this problem, especially when they are testing multiple apps and want to clean up the ones they've decided don't meet their needs.

Christian Parey
I'm New Here
I'm New Here
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March 12, 2024

Thanks for the workaround @Andreas Spall _evolu_software_ 

Andreas Spall _evolu_software_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 15, 2024

We were informed today that the bug has been fixed.

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