Tempo Timesheet and Jira Time Entry

[Daniele Villani]

We recently moved from Jira Server to Jira Cloud and still using Tempo Timesheet app to record our worklog.

On the issue form we can see both Tempo and Jira time entry buttons.

We want to disable Jira "Time Entry" button because it's request form is missing the required custom fields we added on Tempo worklog screen.

Is it possible?

[Robert DaSilva - Adaptavist]

Hi @Daniele Villani , welcome to the Community!

This might be related to the Global Time-Tracking Provider settings. A Jira Product Administraor will need to help (unless you have those privileges).

You can find these settings under the Cog wheel in the top right, and then under Issues. Under the "Issue Features" banner in the left menu, there should be an option for "Time Tracking". You'll want to make sure this is displaying as "Tempo Timesheets" instead of "Jira provided time tracking".

Here is the guide from the Tempo Timesheets documentation: https://help.tempo.io/timesheets/latest/selecting-tempo-as-your-time-tracking-provider

Let me know if that helps resolve the issue.

[Daniele Villani]

Unfortunately it doesn't have any effect on the button.

I can see three options and give a try one by one, but no one is changing the issue form.

[Robert DaSilva - Adaptavist]

Hey @Daniele Villani , I was not expecting to see three items in that dropdown. Do you have more than one time tracking tool installed on your Cloud instance?

[Daniele Villani]

We have two apps from Tempo. One of them was formerly named "Timesheet Reports and Gadgets" now "Time Tracker for JIRA Cloud".

[Robert DaSilva - Adaptavist]

Hi @Daniele Villani ,

That makes more sense! I believe the "Time Entry" button is being supplied by the TIme Tracker app, while the "Add Tempo To Plan..." button is being supplied by Timesheets. (Or maybe the other way around.)

You'll have to look through the Tempo settings to disable one of them, if at all possible.

The default field that allows for tracking time in Jira is actually "Log Work", and it looks like that's properly being hidden.

[Daniele Villani]

I have switched off "Disable Log Work" in the configuration to remove the buttons to start time tracker.

Then, removed any group from the "Time Entry Issue Panel Groups" from the Access configuration option

This has disabled all the functions in the issue panel but not removed the "Time Entry" button

This could be just enough for me but is not so funny to see a button with an empty function on the screen :)