Scriptrunner: How to create a validator/condition based on Customer Request Type

[Ashley Honeycutt]

I have two Customer Request Types in a JSM project that utilize the same issue type. Because of this they share a workflow.

One of these request types can skip one of the workflow steps, so I'm trying to have it only be available to the agent if it's a certain customer request type.

I assume this would be a scripted validator but I'm unsure of the syntax needed to check if it's a particular customer request type.

Any help is much appreciated!

[Ashley Honeycutt · Accepted solution]

Spoke too soon. I did not realize there was a condition that allowed a JQL statement. Setting this to "Customer Request Type" = "needed request type" did the trick.