How to get last public comment date in JSM

[Radhika Rajendran]

I'm using an automation to capture last public comment date. If the latest comment is internal, it's ignoring previous external comments and returning empty. 

{{#issue.comments}}

{{#if(not(internal))}}

{{last.created.jiraDate}}

{{/}}{{/}}

There's a known bug in Jira. The inbuilt 'Last public comment date' custom field gives Last Internal Comment date if the latest comment is internal.

How to get the latest communication date with a customer?

[Tuncay Senturk]

First reversing the comments and then filtering out non-internal comments (not(internal)) will allow us to get the right order. If there is at least one comment, the first one will give us the correct comment.

{{issue.comments.reverse.filter(not(internal)).first.created.jiraDate}}