Cannot excecute or add new test cases from Zephyr scale?

[silvia_oconnor]

We have both licences for Jira & Zephyr Scale but suddenly I cannot execute any or add new test cases from Zephyr scale into my Jira ticket. 

[Andy Barbet]

I would check the Zephyr Scale permissions in the project to make sure they haven't changed, and also check that your own Jira permissions haven't changed - Zephyr Scale inherits certain permissions from Jira.

Here are some useful links also:

SmartBear Support - if you want to contact SmartBear directly.  Their support is excellent.

Zephyr Scale Community - The Zephyr Scale user community, for user led support - I'm active in this community

[Nicolas Grossi]

@silvia_oconnor Welcome! Could you please take a look at this link: https://community.atlassian.com/t5/Jira-questions/I-m-unable-to-create-a-new-test-case-in-Zephyr-Scale/qaq-p/1540139 ?

HTH

Nicolas