Automate Smart Checklist

[Ben Edgerly-Dowd]

I was wondering if there was a way that when a ticket was submitted under a certain request type that Smart Checklist could automatically convert a list of names/apps within the ticket to a Smart Checklist list? 

For example if someone submitted a ticket with 20 user names with line breaks between each would it be possible to automatically make that into a list within Smart Checklist for just that ticket?

[Matheus Souza Alves_TitanApps_]

Hi @Ben Edgerly-Dowd ,

Matheus from Smart Checklist team here.

We are following up to confirm if you are still looking for an alternative to your use case.

If the answer is yes, could you please provide the information below:

• Do we understand correctly that you have a Jira Service Management project? And the request is submitted on the Customer Portal?
• Where (to which field) the “20 user names with line breaks between each” data is added? E.g. is it added to the Description?

This will help us better understand your use case and offer a solution.

Best Regards,

TitanApps team,

[Olena Brazhko_TitanApps_]

Hi @Ben Edgerly-Dowd 

It’s Olena from the Smart Checklist team here.

Could you please specify several points?

• Do we understand correctly that you have a Jira Service Management project? And the request is submitted on the Customer Portal?
• Where (to which field) the “20 user names with line breaks between each” data is added? E.g. is it added to the Description?

This will help us better understand your use case and offer a solution.

If you feel it is more convenient, please contact us directly through a form here and we can chat directly via email.

Best regards,

Olena