Why we need updated addresses in the new billing platform

Recently an email has gone out to select customers who have invalid billing addresses on their Atlassian account. If you have received one of these emails, it means that your company’s billing address needs to be updated in our system.

Why do we need updated billing addresses?

At Atlassian, it’s critical we make sure our customers' experience with billing and invoicing is as frictionless as possible. We’ve recently updated our systems to ensure we can comply with a legal obligation to accurately report sales tax in the regions in which we operate.

Due to this change, all customer billing addresses on file must be compliant with these new requirements.

If I was contacted does that mean I need to update my billing address?
Yes. Without an updated billing address, you may be unable to renew your account and experience service disruption in the future.

Atlassian also has legal obligations to accurately report sales tax in the regions in which we operate. So, it’s contractually required that all customer billing addresses on file are up-to-date.

How do I update my billing address by March 13th, 2023?

  1. Navigate to your Atlassian account and update your address.

For additional questions, please visit our Taxes FAQ.

Thank you for choosing Atlassian. We're committed to building world-class products that can support you and your teams for many years to come.

-The Atlassian Commerce Team



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