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I am admin, but in few plans which are readonly by users, admins are unable to access it, what might be the cause.
we have set permission as Jira -admins as shown in IMG!.
But in some plans we are unable to see gear icon as shown in IMG2.
Hi @Divya Gadhiraju ,
welcome to the Atlassian community!
Please take a look to the following article https://confluence.atlassian.com/jiraportfolioserver/permissions-in-advanced-roadmaps-934719058.html
You need to verify roadmap permission for that plan. Even a JIRA Admin could not be able to see a plan.
Hope this helps,
You need to add jira administrator profile in "Advanced Roadmaps Administrator" permission.
This is like a supreme level within Advanced Roadmaps. Add only the "jira-administrators" group
Without that, you can actually have the view/edit permission restricted to some plans, as long as the person who created the plans sets limitations on who can edit.
Hope this helps.