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I have a "simple" script for Round Robin assigning. And I have one problem: changes made by the script running as post-function is not reflecting in the assignee field. How to fix it?)
import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.user.ApplicationUser;
import com.atlassian.jira.user.util.UserManager;
import com.atlassian.jira.security.groups.GroupManager;
import com.atlassian.jira.issue.search.SearchResults;
import com.atlassian.jira.issue.search.SearchProvider;
import com.atlassian.jira.jql.parser.JqlQueryParser;
import com.atlassian.jira.issue.MutableIssue;
import com.atlassian.jira.event.type.EventDispatchOption;
import com.atlassian.jira.bc.issue.IssueService.IssueResult;
import com.atlassian.jira.bc.issue.IssueService;
import com.atlassian.jira.issue.IssueInputParameters;
import com.atlassian.jira.issue.Issue;
import com.atlassian.jira.web.bean.PagerFilter;
import java.sql.Timestamp;
class Agent {
ApplicationUser user;
int issueCount;
long lastAssignedTime;
}
def groups = ComponentAccessor.getGroupManager() as GroupManager
def agents = groups.getUsersInGroup("jira-software-users")
def userManager = ComponentAccessor.getUserManager() as UserManager
def user = ComponentAccessor.jiraAuthenticationContext.loggedInUser
def jqlQueryParser = ComponentAccessor.getComponent(JqlQueryParser.class)
def searchProvider = ComponentAccessor.getComponent(SearchProvider.class)
def PriorityQueue<Agent> agentPQ = new PriorityQueue<>(agents.size(), new Comparator<Agent>() {
@Override
int compare(Agent o1, Agent o2) {
if(o1.issueCount == o2.issueCount){
if(o2.lastAssignedTime == o1.lastAssignedTime){
return o1.user.name.compareTo(o2.user.name)
}else{
return o1.lastAssignedTime.compareTo(o2.lastAssignedTime)
}
}else{
return o1.issueCount - o2.issueCount
}
}
})
def jqlQuery = "status != Closed and assignee=null ORDER BY created DESC"
def query = jqlQueryParser.parseQuery(jqlQuery)
def results = searchProvider.search(query, user, PagerFilter.getUnlimitedFilter())
assignAgent(user,results, agents, jqlQueryParser, searchProvider,agentPQ)
def assignAgent(ApplicationUser admin,SearchResults results ,Collection<ApplicationUser> agents, JqlQueryParser jqlQueryParser, SearchProvider searchProvider, PriorityQueue<Agent> agentPQ){
def issueManager = ComponentAccessor.issueManager
MutableIssue mutableIssue = issueManager.getIssueObject(results.issues.get(0).id)
agents.forEach{agent ->
log.debug("agent = " + agent)
Agent a = new Agent()
def count = getIssueCountForAgent(agent, jqlQueryParser , searchProvider)
if(count > 0){
a.lastAssignedTime = getLastAssignedTimeForAgent(agent, jqlQueryParser , searchProvider)
log.debug("Last assigned time for agent " + agent + "= " + a.lastAssignedTime)
a.issueCount = count
}else{
a.lastAssignedTime = 0
a.issueCount = 0
}
a.user = agent
agentPQ.add(a)
}
mutableIssue.setAssignee(agentPQ.peek().user)
mutableIssue.store()
issueManager.updateIssue(admin, mutableIssue, EventDispatchOption.ISSUE_ASSIGNED, true)
def issueService = ComponentAccessor.getIssueService()
IssueInputParameters params = ComponentAccessor.issueService.newIssueInputParameters()
params.assigneeId = agentPQ.peek().user.id
def validateUpdateResult = issueService.validateUpdate(admin,mutableIssue.id,params)
if(!validateUpdateResult.errorCollection.hasAnyErrors()){
log.debug("Assignee validated = " + validateUpdateResult.fieldValuesHolder.get("assigneeId"))
IssueService.IssueResult serviceResult=issueService.update(admin,validateUpdateResult)
log.debug(serviceResult)
}
else{
log.debug validateUpdateResult.errorCollection.errorMessages.toString()
}
}
def getLastAssignedTimeForAgent(ApplicationUser agent, JqlQueryParser jqlQueryParser, SearchProvider searchProvider ){
def jqlQuery = "assignee=\""+ agent.name + "\" and status!=Closed "+ " ORDER BY created DESC"
def query = jqlQueryParser.parseQuery(jqlQuery)
log.debug("JQL Query = " + jqlQuery)
def results = searchProvider.search(query, agent, PagerFilter.getUnlimitedFilter())
if(results.issues.size() == 0)
return 0;
else{
def changeLogManager = ComponentAccessor.changeHistoryManager
def assignedAt = changeLogManager.getChangeItemsForField(results.issues.get(0),"assignee").find {
it.toString == agent.name
}?.getCreated() as Timestamp
if(assignedAt){
Date d = new Date(assignedAt.getTime())
return d.getTime()
}else{
return 0
}
}
}
def getIssueCountForAgent(ApplicationUser agent ,JqlQueryParser jqlQueryParser, SearchProvider searchProvider ){
def jqlQuery = "assignee=\""+ agent.name + "\" and status!=Closed "+ " ORDER BY created DESC"
def query = jqlQueryParser.parseQuery(jqlQuery)
def results = searchProvider.search(query, agent, PagerFilter.getUnlimitedFilter())
return results.total
}
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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