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Issue needs to resolve when all linked issues are resolved


I'm using this super cool Script Runner extension. Loving it.

But now I have a little problem I don't know how to address.

We have a project with issues referencing to related tickets in other projects. Once all related tickets are resolved this tickets should resolve automatically as well. Is this possible at all???

Thank you very much

3 answers

1 vote
JamieA Rising Star Mar 16, 2013

As Adam said. This would just be a minor adjustment to the script that resolves parents when all subtasks are resolved - . Rather than looping through subtasks it would go through links.

However I'm not sure what event you will put it on... users can can link without doing a transition. Might be best to do this as a service. I'm writing something at the moment that will make this easier...

In our case we can only change status via transition, but otherwise you could verify it on post-fiunctons on "Resolve" step, and by listening on Issue updated event, for changes in status/resolution field. Guess that would cover all cases issue can be resolved.

Can't say though how it would affect overall performance - probably if you have a lot of issues and changes in this/those project/s it may suffer.

Hi Jamie

cool, looking forward to this. I def need to figure out how to code this on my own.

It would need to look on all issues it is linked to and if this issue has no other issue it can directly transition or if there are other issues linked it can transition if the other linked issues are also resolved or closed.

Sound tricky to me, well need to figure it out but have still some week time for it. First I need to get me on speed how to create such a servie or whatever. Love the script runner and will get started from there.


Arghs still didn't figure it out. But hope to work on it soon.

Hi Jamie

I formerly gave up on it but had the same need again now and was wondering if you found a solution?



Hi Jamie,


I've been faced with the same problem as Adam... "Master" issue can be resolved when all linked to it issues (clones) are in resolved state with status "closed" for example...
 is it possible to do the same as for subtasks script example ?



Sounds pretty feasible. I guess you should do post-function on transition to resolved status that would find out what is the "master" issue, then would find all its links and verify if all other slave issues are resolved. If this one is true, then simply transition "master" issue to resolved state.


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