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Creating a Template Comments (Jira Service Management) does not work


With Template Comments (Jira Service Management) in Scriptrunner I want to create a template comment that also prints the value of a custom field in the comment.

I've gone through the documentation at, but unfortunately I can't get the comment to work.

In Template I’ve the code


Dear $customerFirstName,

The name of the created Backoffice is $backofficeCf



In Condition/Code I’ve

import com.atlassian.jira.component.ComponentAccessor

def customFieldManager= ComponentAccessor.getCustomFieldManager()

def backofficeCf = customFieldManager1.getCustomFieldObjectByName("Backoffice name")


But I get the warning

Variable “customFieldManager” masks a binding variable of the same name.

I just don't understand how to solve this.

Anyone have any tips to solve it?

Thank you very much,

Regards Marco

1 answer

Hi @Marco Brundel

From your description, the reason why the code appears to be failing is that. 

1) You are initialising a bound variable, i.e. customFieldManager, as shown in the image below:-


The example code provided in the documentation is a bit outdated and needs to be updated.

2) Whenever you want to pass the value from the Groovy code into the Comment template, you will need to use the config variable. However, you are directly passing the variable, i.e. backofficeCf, into your template in your case. This will not work.

Below is an example working code for your reference:-

import com.atlassian.jira.component.ComponentAccessor

def sampleList = customFieldManager.getCustomFieldObjectsByName("Sample List")[0]

config.sampleListValue = issue.getCustomFieldValue(sampleList) ?: 0

return true

Please note, this example code is not 100% exact to your environment. Hence, you will need to make the required modifications.

Below is a print screen of the configuration:-

config.pngIf you observe the print screen above, I am passing the config.sampleListValue into the comment template i.e. 

The value selected is ${config.sampleListValue}

 Below is an example of the output:-


I hope this helps to answer your question. :)

Thank you and Kind Regards,


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