Jira Service Management is not a complete ITSM solution. Optimal Support experience is not for free. It's tough to achieve. There is no one solution for it, but through all years of working with JSM, we've worked out the universal pattern.
Outstanding Support = foundations + tools + best practices + agent’s attitude
Each component needs to be suited to your company, team, and customers. There are plenty of questions you need to answer to use the equation. You should design a clear and valid service catalog and prepare a copy for the Portal with language that suits your clients. But this is a drop in the ocean.
Chris and Kate from our company Appsvio have prepared many materials about how to create the customer support experience that matters, and we'll share it pretty soon. If you want to talk about JSM and customer support inside and out, join us during ACE LA on 10th January (tomorrow) at 6 PM (PST).
We will discuss all the good and bad practices and tools that can be useful for you – all in a practical approach.
Join us tomorrow 😊 6 PM (PST) sharp.
The event is online and for free, of course. 🔗 https://bit.ly/ACE_LA
If the date doesn't suit you, submit to the webinar and still get the recording. 👌
PS We've always loved the Atlassian Community Events, and lately, we have many opportunities to be speakers. We're super excited about this one 🚀
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