Configure Atlassian tools for effective service management

Build an efficient, transparent team by organizing, tracking, and viewing customer requests in service projects and explore how automation boosts efficiency.
PRODUCTS
Jira Service Management
Confluence
ROLE
Jira Service Management Project Admin
This learning path is for:
  • Aspiring Jira service project admins
  • Experienced Jira service project admins looking to validate their knowledge
Duration
4 H 45 MIN
Progress 0%
Start learning path

Courses list

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50 MIN
Manage work types and fields in service projects
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Explore ways to organize, track, and view requests in company-managed and team-managed service projects. Then, configure layouts according to team and customer needs.
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25 MIN
Track customer requests with the portal and notifications
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Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests.
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45 MIN
Help customers self-serve with a Confluence knowledge base
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Support customers and team members by sharing helpful articles and letting customers self-serve with a Confluence knowledge base.
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50 MIN
Configure workflows and notifications in Jira projects
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See your team’s work items at a glance and map progress with workflows. Then create basic and complex workflows, navigate workflow editors, and configure internal notifications in team-managed projects.
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1 H 10 MIN
Streamline service projects with Jira automation and integrations
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Build rules to automate simple tasks in Jira — no coding required. With automation, you can save time on repetitive tasks, extend Jira’s functionality, keep your team informed outside of Jira, and more.
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45 MIN
Track and improve service metrics within and across teams
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Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
The availability of features and functionality shown in this learning path depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
This learning path is for:
  • Aspiring Jira service project admins
  • Experienced Jira service project admins looking to validate their knowledge
Duration
4 H 45 MIN
Progress 0%
Start learning path
Start learning path

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