Help customers self-serve with a Confluence knowledge base
Support customers and team members by sharing helpful articles and letting customers self-serve with a Confluence knowledge base.PRODUCTS
Jira Service Management
Confluence
ROLE
Jira Service Management Project Admin
After this course, you'll be able to:
- Describe how to create a knowledge base
- Build and manage a documentation space
- Manage access and permissions
- Create and share knowledge base articles
- Strengthen your knowledge base with Jira Service Management reports
Duration
45 MIN
Progress 0%
This course appears in these learning paths
Lessons list
Use a knowledge base to support users and agents
5 MIN
Build a knowledge base that meets your customers' needs
10 MIN
Configure knowledge base access and permissions
10 MIN
Create knowledge base articles
15 MIN
Use reports for knowledge base management
5 MIN
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
After this course, you'll be able to:
- Describe how to create a knowledge base
- Build and manage a documentation space
- Manage access and permissions
- Create and share knowledge base articles
- Strengthen your knowledge base with Jira Service Management reports
Duration
45 MIN
Progress 0%