Certification and credential policies
On this page
- Policy overview and resources
- Refund and rescheduling policies
- Prohibition on sharing confidential information
- Program Policies: Scoring, retakes, refunds, rescheduling and vouchers
- Exam retake policy
- Score appeals
- Requirement to display the URL for your credentials
- Restrictions on residents and nationals of export-restricted territories
- Maintaining your certifications
- Code of conduct
Policy overview and resources
Participation in the Atlassian Certification Program is subject to the Candidate Agreement, the Code of Conduct, and policies & procedures described below.
Return to credentialsResources
Code of Conduct (see below)
Refund and rescheduling policies
- Cancel or reschedule an exam scheduled at least 24 hours before your appointment.
- Cancelling or rescheduling an appointment within 24 hours of the original appointment will result in forfeiture of the paid exam fee.
- Your exam fees paid by credit card will be fully refundable if you cancel more than 24 hours before your appointment.
- If you paid using a voucher, then if you cancel more than 24 hours before your appointment, your voucher will be restored for use. Otherwise, your voucher will be forfeited.
Prohibition on sharing confidential information
As further set forth in the Candidate Agreement, all tests (including questions, answers and related materials) and any other information disclosed by Atlassian that is marked as confidential or proprietary is Atlassian’s confidential information and may be not shared, disclosed or reused. Prohibited activities include using or contributing to “brain dumps”.
As further set forth in the Candidate Agreement, violation of any of these Program Policies can result in your suspension from the Atlassian certification program, revocation of your Atlassian certifications, notification to your employer and/or law enforcement, and/or other disciplinary actions as Atlassian deems appropriate in its discretion. Violation of these Program Policies will result in the forfeiture of all fees paid under the Candidate Agreement, and may result in additional fees due for services rendered.
Program Policies: Scoring, retakes, refunds, rescheduling and vouchers
Scored and un-scored questions
Exams may include un-scored questions that do not count toward the final score.
Score appeals
Atlassian strives to keep exams relevant and up to date; changes to the exam due to regular maintenance activity are not sufficient grounds for appeal.
An appeal is only accepted when proof can be provided that an error on the exam resulted in a failing score.
In general, Atlassian does not accept appeals when the candidate has passed the exam.
If you fail an exam, and would like to request to an appeal, please raise a support ticket with our certification support desk within seven (7) business days of receiving your results. Appeals made AFTER seven (7) business days will not be considered.
Exam retake policy
For ACH exams: 2 attempts, with 5 days between
For ACA exams: 3 attempts, with 14 days between each retake attempt
For ACP exams: 3 attempts, with 14 days between each retake attempt
Refunds and rescheduling
Atlassian will defer to the refund and rescheduling guidelines given from the exam delivery vendor (Certiverse).
The following are in place as March 2026:
The following are in place as March 2026:
Cancel or reschedule an exam scheduled at least 24 hours before your appointment.
Cancelling or rescheduling an appointment within 24 hours of the original appointment will result in forfeiture of the paid exam fee.
Your exam fees paid by credit card will be fully refundable if you cancel more than 24 hours before your appointment.
You must reschedule online by logging into the Atlassian Certification Portal and SSO to Certiverse.
Appointments cannot be rescheduled for more than 60 days after the original appointment.
Exam retake policy
- You must wait 7 days to re-register for a failed Atlassian exam.
- Failure to adhere to the waiting period may result in the nullification of your exam results.
- The retake policy applies in all circumstances, including cases where the first exam experience was unsatisfactory to the candidate due to an issue with test delivery. For this reason, we advise you to plan carefully if you have a specific deadline by which you need to earn your credential. This is particularly important when planning a maintenance activity to keep your Certification from expiring.
Score appeals
- In general, Atlassian does not accept appeals of exam scores for any reason.
- The only exception is a case where you can identify a true error in a specific exam question, where the error caused you to miss a deserved point and earning that point would have placed you at the passing score.
- Changes by Atlassian to Exam Topics, Passing Score, and Exam Time can be made with limited or no notice and are not sufficient grounds for appeal.
Requirement to display the URL for your credentials
Sharing your credentials to LinkedIn, Twitter and Facebook from the Certification Portal automatically provides a live link to verify your credential, as does sharing your Transcript in badge mode or adding your digital badges to your email signature.
For platforms such as your website, when you display your credential title or logo, you must provide viewers with the URL to the Verification Window.
This requirement protects the value of your credential by ensuring that viewers can always verify Atlassian credentials with Atlassian in real time.
Obtain your credential's URL from the Certification Portal and link it to your credential in one of three ways on your website or online CV/resume:
- Display the logo for your credential encoded with an HTML link to the credential's URL, so your credential's Verification Window will be displayed when the viewer clicks the logo.
Restrictions on residents and nationals of export-restricted territories
In accordance with trade laws and regulations in the U.S. and other countries in which we operate, individuals residing in Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, or Luhansk regions of Ukraine are prohibited from testing with Atlassian. Accordingly, the following conditions apply:
- We cannot directly or indirectly accept payment from, nor directly or indirectly deliver exams to candidates residing in export restricted territories.
- We cannot directly or indirectly accept payment from, nor directly or indirectly deliver exams to candidates who are nationals of export restricted territories, wherever located.
- We cannot directly or indirectly accept payment from, nor directly or indirectly deliver exams to candidates who are on any U.S. Government export restricted or prohibited parties lists.
- If a candidate presents the proctor an ID from an export restricted territory, the candidate will be turned away and forfeit the exam fee.
Maintaining your certifications
Your certifications are active for 24 months.
Learn how to maintain your certificationCode of conduct
When you become Atlassian Certified you join an elite group of highly skilled professionals who are recognized and endorsed by Atlassian. As a member of the Atlassian Certified community, you have a responsibility to maintain the value, credibility, and elite nature of Atlassian Certifications and Badges.
I WILL
- Conduct and comport myself professionally when acting in my Certified role.
- Continue my efforts to gain knowledge and refine my skills in working with Atlassian technologies and solutions.
- Act as a mentor to those around me who are working with Atlassian technologies and solutions, helping them become more skilled and capable in their roles.
- Do all that I can to protect the integrity of the Atlassian Certification Program.
I WILL NOT
- Cheat in any way on an Atlassian Certification Program exam or assessment.
- Compromise exam content by sharing exam questions directly or indirectly with other candidates or potential candidates.
- Misrepresent myself as a credential holder when I have not completed or maintained the requirements for any Atlassian credential.
- Share content or knowledge that might compromise the value of any Atlassian credential.