Discussions
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Unlock more value of your ITSM processes with group-based assignments in JSM
Hi, all! Today we would like to discuss with you the Assignment Group concept, which we successfully implementing for our customers. As you know, out-of-the-box Jira Service Management (JSM) doesn’t support the concept of shared responsibility – everything is driven by single-person responsibility via leveraging the…
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Release Center visualisations: reports, metrics, KPIs
Finally, we made it to the final article! Previously, we already told you about how to organise releases with the Release Center and how releases from various sources get into it. And today we are discussing ways to make our desperate Release manager the happiest person in the world by visualising all releases and…
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Stop losing sleep over your releases with Release Center
We are planning a series of articles on how to make your life easier by using a separate Release Center project and automations in Jira Cloud. These articles will help you use lifehacks on faster and more efficient release management, achieving fully controlled releases without them falling into your lap all at once. We…
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HelpCenter Corrector: manage your access restriction in one place
What do you do if you need to restrict access to your Jira Service Management (JSM) help center, but JSM doesn’t have such functionality? “You create a new plugin!” said Itransition and developed a HelpCenter Corrector. The plugin allows you to give different customers access to the portals which they need, not to the…
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How releases get into the Release Center
This article is part of a series on how to make your life easier by using a separate Release Center project and automations in Jira Cloud. The series will help you manage releases more efficiently and get full control over release management, achieving fully controlled releases without them falling into your lap all at…
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Confluence page versions
Hey! We are looking for a way to introduce more complex versioning of Confluence pages and have come up with a couple of ideas for now. Does anybody investigated / tried anything similar? Unfortunately, the native mechanism is not very convenient to use as we may have a lot of simultaneous updates and will need to go one…