Jeff Tillett Expert

I am currently using the following query to identify all issues with open PR's that are not resolved: issue.property[development].openprs >= 1 AND resolution = EMPTY ORDER BY priority DESC In BitBucket, I am reviewing all open PR's targeting 'master' using this query in the URL:…

Big thanks to everyone who came out to enjoy our morning Atlassian Community Event! Once again, we enjoyed the company of good friends while sharing some awesome food and drinks, and excellent conversation to share our collective experiences. I spent most of the event with a member discussing possible use cases for…

I attended a session on Trello power ups this year at Summit, and it got my wheels turning. Now, like all things, I am overwhelmed by the sheer possibility! This is why I love the community, you all help make sense of things. What are your MUST HAVE or favorite power ups for Trello?

Must not have been worth points in the summit app ;) Hi! My name is Jeff and I help lead our Dallas Offline Community. Getting more involved in the online, and looking forward to making new friends!

I learned that Vegas is way more distracting than San Jose! Seriously though, I attended a lot of great breakout sessions and focused my learning on how to build psychological safety for my teams, especially those that are remote. I also had my love of the community re-affirmed as always :)

Thanks to everyone who came out last night, it was a blast connecting with all of you! Special thanks go to @Kate (izi) for presenting LIVE from Belarus! Our attendees loved hearing about various methods of Onboarding, Training, and Knowledge verification in Confluence, both with and without Apps! As mentioned last night,…

Howdy everyone! As promised at our last evening AUG, I am making this post to share the slide deck presented by Atlassian themselves at our meetup. :) What are your thoughts on the new Jira experience? Is this a positive for you? Anything you would like to see changed or thought about differently? The new Jira presentation

Who's doing what this weekend? Counting down the clock till 5? @Kaitlynn Tillett and I are headed out of town to do some camping with Scouts BSA! Mother nature must have heard, b/c it was 79 here yesterday, and will be 30 by time we get into our tents!

Howdy all! I am trying to add a watcher to a ticket that is being created inside of a scripted post function. Right now, I've got my code creating the issue, and I can programatically get the issue ID of the issue being created, however I cannot get the doAfterCreate function to work as shown in the Scriptrunner docs. I…

Oops! We missed Topic Tuesday..... whomp whomp. Thankfully Wednesday has a whacky adjective we can use to keep up the fun! This week, we would like to focus on what the community is looking for from our AUG's next year. Those of you who have signed up for our online group will have first dibs to throw your ideas into the…

My organization is looking for a resource management tool to use in conjunction with Jira/Confluence/Bitbucket. Ideally, we would like for this to be a marketplace application, however anything that can integrate with our Atlassian tools would be welcome as well. I have looked around the marketplace, and have not been able…

Does anyone know of an add-on or any other way to enable JQL in the quick search box?

Big thanks to everyone who came out to our AUG last night. I had a great time sharing stories and product announcements over @[deleted]'s amazing Taco Bar. 4 Lucky winners were able to walk away with either an Atlassian Backpack, a Rasberry Pi kit, a copy of "Explain the Cloud like I'm 10", and a copy of "Dream Teams" by…

Big thanks to everyone who came out to our monthly morning AUG at the Coffee House Cafe in Addison! The group enjoyed a great conversation around recent product announcements made at Summit, and discussed pros and cons of each announcement along with initial thoughts for implementation options. While the food and coffee…

If I have a 500 user JIRA Software Data Center License, and a 500 user JIRA CORE Data Center License applied to the same instance, what tier of add-on pricing is required? I don't see this specific split user scenario mentioned. The way it seems to read, is that 500 is the "highest" user count license that I have, so this…

I have a project with a Notification Scheme set up to notify all users of a Project Role about the creation of issues: image2017-1-9 11:11:42.png I have validated this should be working within the UI as seen here: image2017-1-9 11:27:28.png I am getting notifications if users create the ticket from within JIRA, but not if…

We currently use JIRA Service Desk 3.0 for our Help Desk, and JIRA Core for many business functions. The business functions are set up with mail handlers to receive tickets via email since they do not have Service Desk. What we are finding, is that if an external customer emails our Help Desk first, Service Desk creates…

We recently upgraded from SD 2 to SD 3 and are now seeing the new simplified "conversational" email notifications sent to end users. Long story short, the business is not happy. Now when users are added to tickets, they get a notification they have been added, but they do not get the initial details of the request they…

Our HR department goes into our termination tickets to add a list of people to the request once they have performed their processes. (They are not agents, and are interacting as customers) When we first set this up, they had a list of email addresses separated by commas that they could copy/paste into the "Add…

I have a post function on create to copy the value from "Hiring Manager" (a single user picker custom field), to the "Request Participants" field for JIRA service desk. This post function works beautifully, as long as the hiring manager is not also the reporter of the issue, as reporters are automatically added as "Request…

I have a Helpdesk team using Service Desk to workflow all issues. The first step of the process is to "triage" and "assign" out new tickets. The triage team is responsible for ensuring that all relevant data is present on a ticket before assigning it to a support technician. The problem I have is with assigning the ticket…