Jack Brickey Expert

Forward When I initially signed up for this Friday Fun week I had something entirely different in mind and had already drafted the intended article. However, due to a recent event, my mind took me to something entirely different and inarguably more important than my original idea. My hope is that my post does not take the…

I am just beginning to play with the new Forms feature in JSM. If you have been using forms and have some input or ideas here, please do share. Use Case: I'm integrating with a partner (using a non-JSM solution) using simple email integration. Under certain conditions when a customer opens an issue in my JSM project I want…

My tip for 2022 more effectively working with teams is to ensure that all members of the team have an opportunity on stage. That is ensure that each member has a chance to run your regular meetings. 2022 will be more of the same of what we saw in 2021 regarding virtual meetings using video conferencing. As we continue to…

Introduction Hello all I just joined the group today and wanted to say hello and introduce myself. I have an active member of the community and I've been a Community leader for the past five or so years. I am an avid Atlassian product user and administrator. I will say that I use and understand JSM, JSW and JWM more than I…

when I run a query w/ the Time to resoultion column displayed I observe that some issues have blank in the column. However, if i open the issue in in issue view the SLA time exists. Anyone else experience this or have any ideas?

Hello all! while I have leveraged the underlying capabilities of JWM (Jira Core). It is apparent that Atlassian intends to evolve it more independently as it’s own product. I hope that this group will be a place to share and learn more about this evolution. As someone who uses business projects frequently, I do hope that…

I will keep this short because it is difficult for me. Today I am announcing my retirement from the Community Leader program. I have such mixed feelings but I am finally able to realize my lifelong goal of circumnavigating our amazing planet. I have been part of the Community Leader program since 2017 and it has truly been…

Hello fellow Atlympians! I am so happy to join you for the 2021 Atlympics. If you don’t know me yet please see my profile for more about me. I have been a Community Leader since 2017 and stay fairly active online trying to assist other Community members. I look forward to competing in this year’s events. See you in the…

While I have been in and around Atlassian products, particularly Jira and JSM, for many years I have only dabbled a bit with Team Managed Projects previously known as Next-GEN. I have always been intrigued by TMP but I’ve never really adapted them for my use. They’ve always seemed a bit limiting to me but I’m always…

* Remote US possible * Would be ideal if in the greater Dallas Texas area * Cloud based: Jira, JSM, Confluence, Opsgenie, JETI, other add-ons * Ability and interested in integrating the applications with other SW systems internal and associated w/ Customer integrations * Looking for someone that wants to help me scale the…

I'm tying to determine how to insert the issue.key for the portal URL into my email templates. If I simply use the "field picker" the Issue Key will resolve to the baseURL. The documentation is sorely lacking for cloud IMO. The online doc support doesn't allow filtering by cloud so I end up w/ Server docs most of the time…

NOTE: This is using JETI notification scheme not JSM notification scheme. For the life of me I cannot get this to work. I'm sure it is something I'm doing wrong but I cannot figure it out. I have a notification scheme setup to notify on Issue Create, Resolved and Closed. I have the Who set to "Reporter", and a my user id.…

I'm glad to be part of the new group and look forward to interacting w/ the team. I have been using Atlassian products for about 8 or so years now with the last 4 being on Cloud. I am active in the Community mostly online answering question and participating in discussions and an occasional article. Cheers, jack

If the use of email issue creation is part of your Jira Service Management (JSM) project then you might find this article of interest. With JSM Cloud you have two options for managing new customers: locked down or open. If you want to control who can open issues in your project then you have your agents responsible for…

I have sub-task issue type called Immediate Action. This is a temporary solution (sub-task) to the long term solution (parent). I want to add a gadget to my dashborard that shows all current temporary solutions that are awaiting the long-term solution. So something like this... project = acme AND issuetype = "Immediate…

I'm hoping the community has some thoughts on this. The issue is escalating w/ some customers because the agents are not being notified when customers are commenting back answering our questions. First let me state that I'm pretty sure that this was previously working and today I plan to look back thru emails to…