Discussions
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Can I copy Asset object type name to custom field (Data Center)
Hello, On a Data Center instance I create an issue when an asset object is created (using the Assets automation rules). In the Create transition of the issue I need to set in a text custom field the name of the object type of the connected asset (there is a custom field of type Asset object, which is set with the…
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How to synchronize Insight object attribute with Jira Custom Field
Hi All, Using Jira Service Management Data Center here. I am struggling to find a way to synchronize Insight object attribute(s) with Jira Custom Fields in connected tickets. Here is the case: - I have Insight Object Schema with 1 Object type with several attributes (for example Phone). - For each object I have a ticket in…
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Jira is locked for import but no import could be found.
We are helping a customer to perform migration from Server to Cloud. After a test import was done it seems like it failed and now the instance is locked, giving the following message on every page: "An error occured during the import process. Import again with a different backup file or get in touch with our support team.…
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Use Jira Cloud Automation to get the users e-mails
Nowadays personal data protection is the cornerstone of many new features, released in software products. Be it GDPR, ISO 27701 or some other standard, companies are obliged to follow the rules if they do not want to face severe consequences. Atlassian has put a lot of effort in their Cloud products to assure they comply…
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Side effects of upgrading your Jira version and how to avoid them
As Atlassian Partner we have seen many occasions of customers that have not upgraded their Jira Data Center instance for more than 1 year. Reasons for that can vary per customer, but the consequences are quite similar for all - upgrading to the latest version (or the latest LTS) at some point can lead to tricky side…
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Using Jira Automation to put your project On Hold (and resume it in 1 click)
Companies do projects. Sometimes – a lot of projects. If a company is managing their project with the help of Jira – this is already half of the win. However, Jira, as powerful as it is, has a lot of ways to manage projects, so every company needs to think before setting up their project management in Jira. Yeah, you can…
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Can I have mixed (Server and Data Center) licenses on the same instance?
Hi, Does anybody know if I have Jira Software and Jira Service Management Server licenses on the same instance, can I switch Jira Service Management to DC license and leave the Jira Software on Server license? Thanks, Boyan
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Multi select field width does not fit in Portal ticket creation
Hi, In Jira Service Desk Server portal, when I create a ticket, I have a Multi select field, which has some quite lengthy options. These are not displayed when selecting, so it is hard to make the right choice, as I cannot see the whole value. Is that a bug or am I doing something wrong here? Here is a screenshot how it…
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The screenshot on this article does not seem right.
This question is in reference to Atlassian Documentation: Managing shared dashboards Seems like somebody placed a screenshot that does not match the content here.
