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Can I copy Asset object type name to custom field (Data Center)

Boyan Angelov _Nemetschek Bulgaria_

Hello,

On a Data Center instance I create an issue when an asset object is created (using the Assets automation rules). In the Create transition of the issue I need to set in a text custom field the name of the object type of the connected asset (there is a custom field of type Asset object, which is set with the corresponding object). I tried with the Assets postfunction that copies object attribute value to custom field, but I cannot make it work and nothing is set in the custom field. Any ideas on how this can be done?

Thanks!

Accepted answers

Marc -Devoteam-

HI @Boyan Angelov _Nemetschek Bulgaria_

You probably need another automaton rule that is triggered after this rule ends.

In cloud you have the option to refresh the data of an issues inside an automation rule, but in DC this is not possible (I think).

The custom field needs to be populated before you can use the value in it and if this is set in an automation rule, then the issue needs a re-index, before this information can be used in automation.

So within Cloud there is an action for this in automation, to do this in the active rule, but in DC I think you can't do this and there for need an additional automation rule

All comments

Marc -Devoteam-

HI @Boyan Angelov _Nemetschek Bulgaria_

You probably need another automaton rule that is triggered after this rule ends.

In cloud you have the option to refresh the data of an issues inside an automation rule, but in DC this is not possible (I think).

The custom field needs to be populated before you can use the value in it and if this is set in an automation rule, then the issue needs a re-index, before this information can be used in automation.

So within Cloud there is an action for this in automation, to do this in the active rule, but in DC I think you can't do this and there for need an additional automation rule

Boyan Angelov _Nemetschek Bulgaria_

Hi Marc,

Thanks for the quick response. However I could not understand what automation rule you refer to. The Automation I use to automatically create a ticket when asset is created belongs to the Assets automations, not Jira automations. I do not think I can use either to fetch the name of the object type and copy it in a custom field on DC. Or am I wrong? My hope was that I can use the Assets postfunction in the workflow, but so far I was not able to make it work.

Cheers,

Boyan

Marc -Devoteam-

Hi @Boyan Angelov _Nemetschek Bulgaria_

Object type names are not fetch able.

Reading documentation this should be possible on object attributes see https://confluence.atlassian.com/servicemanagementserver/post-functions-1044784443.html#

Boyan Angelov _Nemetschek Bulgaria_

Hi @Marc -Devoteam- ,

I cannot seem to find the right "object attribute name" to use to fetch the name of the object type. I tried with "Object Type", "objectType", "objecttype", etc... but nothing seems to work. I am starting to think it is not supported at all...

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