Natalia_Kovalchuk_SaaSJet_ Community Champion

In regulated industries, moving a work item to Done is only part of the job. Teams also need to show exactly what was changed, who made the changes, and whether they followed the required processes. Think about a typical Jira audit or compliance review. You might need to answer questions like: Who changed the priority of…

When you hear about healthcare and life sciences, you think of lab, clinical tests, medical equipment design, pharmaceutical research and development and high regulation standards. The thing that most people don’t consider is that all these processes rely on traceable digital work. And this is where Jira comes in. Medical…

“Why was my Jira support ticket closed?” When a customer asks this question, all of your team’s attention is then immediately drawn to the complete history, which includes who created the ticket, who worked on it, whether it was reassigned, and when its status changed. The story actually starts much earlier when the…

Jira sprint history can answer questions that the current Sprint field can’t: Was this task originally planned for a specific sprint? When was it added to the sprint and by whom? Was the removal carried out after the sprint had begun? From which sprint was it moved? Jira records changes made to work items, including field…

Finance companies, such as insurance, banking, lending, and fintech, are often using Jira to manage a large number of projects, related to: Loan approvals - review of documents, fulfilling requests. Claims management that involves handling insurance claims and updating investigation findings. Fraud checks that involve the…

Have you ever, after a sprint had ended, opened Jira and then asked: what actually happened to all these work items? You might need to look at what was actually completed in the last sprint. Or perhaps the questions are more specific: What Jira tickets were carried forward to the next sprint? When exactly was the work item…

Jira progress tracking seems straightforward when you only need to answer one question: What is the current status of this work item? But what if you need answers to more detailed questions like: When was the work item completed? How long did it take to move from creation to Done? How much time did it spend in In Progress,…

Generating regular reports in Jira helps teams keep track of their project progress, spot bottlenecks, prepare for sprint retrospectives, etc. Whether you create reports weekly, bi-weekly, or monthly, the right insights can improve planning, teamwork, and overall project performance. In this article, we will explain how to…

Jira Cloud backups play a key role in protecting your Jira data. They allow you to recover your Jira site after major problems or data loss. However, backups don’t address every situation. At times, you may need to view the entire history of a work item, restore a deleted Jira ticket, identify who made changes to a field,…

If you’re a project manager, you’ve probably exported Jira data to Excel more than once. Maybe you needed to prepare a stakeholder report, look into a delayed sprint, check workload distribution, or answer simple questions like: how long did the work item stay in review, or why was the task reassigned so many times?…

Jira has no recycle bin, so deleted work items can't be restored natively. But the Issue History for Jira app lets you track, view, and restore any deleted work item in Jira, including its comments, and export a full report of who deleted what and when. By mistake, a work item was deleted in Jira, and now you are…

Healthcare organizations are increasingly using Jira to manage their projects, track their requests and manage their workflows. The question that inevitably arises though when patient data is involved: Is Jira HIPAA compliant? Jira and HIPAA are becoming more connected. More healthcare providers, medical technology…

Real customer stories are one of the most valuable sources of learning in the Atlassian Community. They show how different teams tackle everyday challenges and often inspire ideas that others can use in their own Jira setups. One of the best parts of working with Jira apps isn’t just releasing new features; it’s hearing…

A great number of Jira teams don't waste time because Jira is slow. They waste time because repetitive admin work, manual reporting, and outdated settings build up. Whether you're a Jira admin, project manager, or team lead, a few small improvements can save you hours each month. Here are 5 practical tips you can start…

AI has quickly become a helpful assistant for project managers, Scrum Masters, engineering managers, and team leads. Instead of sifting through spreadsheets or creating complex dashboards, it is now possible to ask AI to summarize trends, explain delivery risks, or identify workflow delays in seconds. For those users who…

Bob is a PMO Manager preparing a quarterly project review. He doesn't want to manually check hundreds of work items in Jira. He wants the data in Google Sheets, where he can create pivot tables, build charts, share reports with leadership, and collaborate with colleagues. The challenge is that not all Jira data is easy to…

The majority of the teams using Jira know that it keeps a record of all the work item changes. Every status transition, assignee update, priority change, and sprint adjustment is part of a work item's journey. However, when companies need to analyze historical data at scale, they often face a challenge: how to efficiently…

Have you ever opened a Jira board and noticed that tasks disappeared from the sprint? In many cases, the tasks weren’t deleted; the sprint itself was deleted, renamed, or modified. The problem is that native Jira tools are not very helpful in identifying what has changed, particularly after a sprint has been deleted. Teams…

Assignee changes in Jira projects can look like small updates. However, their tracking allows you to understand exactly why the work slowed down and who was responsible for a task at a particular moment. To project managers, support teams, finance departments, and compliance-oriented organizations, Jira assignee history is…

Jira logs every change to work items, but extracting the right insights from their history is where teams often fall short. If you've ever wondered "How long was this work item in review?" or "Why was this ticket reassigned five times?" or "Which fields change the most?", you've probably faced the limits of Jira's built-in…

Jira epics are typically used to structure work by most teams, but once you start trying to track what actually changed across all the linked work items, you get messy very quickly. Status updates, reassignments, changes in scope, even deleted tasks - this important history is frequently in bits or difficult to export. If…

A significant amount of actual work occurs in Jira comments. It is the place where teams justify decisions, confirm approvals, record blockers, and add technical details. Comments are included in the operational record of many teams. The difficulty begins as someone poses a simple question: Can we export all of this? The…

Hi Atlassian Community, We’re exploring an API for Issue History for Jira (Work Item History) app and would love to understand whether it would be useful for teams working with reporting, analytics, and BI tools. Today, many teams need more than just the current state of a Jira work items. They also want to analyze how…

Sensitive data may be accidentally left in Jira. Passwords, API tokens, and personal information often appear during everyday work. The real problem is that this data doesn’t stay visible. It gets buried across multiple Jira work items and their history. Finding it manually is time-consuming process that rarely gives a…

A sprint is completed, and questions begin: Was this work item always in the sprint? Why was it moved? When did it change? In Jira, tracking sprint history and work item transitions between sprints isn’t as straightforward as it should be. Work items can be added, removed, or carried over, but seeing the full picture…

You’re in an audit meeting. The auditor doesn’t pick just one work item; they ask for several: “Show me the history of this project tasks”. You open Jira and begin to go through them, one by one. Click, scroll, search… repeat. In a very short time, it becomes overwhelming. Every work item presents just a part of the story.…

A work item in Jira suddenly changes its priority. A closed ticket is opened again. Before a release, an important field is edited. These actions might appear normal at first sight. However, in some cases, they are an early warning of risky or unusual user activity in Jira. The question that is always posed by project…

Jira tracks changes and offers both a built-in Audit Log and a History tab. The Audit Log records system-level changes, while the History tab in the Activity section of each Jira work item shows field-level changes. For detailed filtering, bulk-update tracking, export options, or compliance reporting, it's best to look at…

When auditors ask “Who changed this task, when, and why?” most Jira admins find out too late that native Jira history isn’t always enough. Jira history reports are needed whether you are preparing a compliance audit, conducting a security incident investigation, or trying to verify project decisions. The challenge? The…