Jack Yu Atlassian Team

As part of the Service Collection product announcements from Team '26 Europe, we're introducing new, AI-driven integrations for Datadog, Sentry, and Splunk that connect rich telemetry data straight into Jira Service Management, reducing context-switching during triage so responders can coordinate, diagnose, and act with…

Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-driven risk scoring directly into your change issues, so approvers can quickly understand how risky a change is before it goes live and…

Hi Atlassian Community Preventing change-induced outages just got easier with two major updates in Jira Service Management: Prevention Center, a human-in-the-loop workspace for assessing change risk and planning mitigations, is now in Open Beta, and AI Change Risk Assessment has expanded with new risk categories. By…

As part of the Service Collection product announcements from Team '26 Europe, we're introducing new, AI-driven integrations for Datadog, Sentry, and Splunk that connect rich telemetry data straight into Jira Service Management, reducing context-switching during triage so responders can coordinate, diagnose, and act with…

May was a big month for Playbooks and Automation in Jira Service Management. We're shipping five updates — from AI that writes your Playbooks for you, to richer step content with images and files, to a cleaner Actions Menu that just makes sense. Whether you're running incident response, managing service requests, or…

Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Community Kudos badge: Playbooks Guru Share how you’re using Playbooks to streamline work, improve collaboration, or solve tricky service…

Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexible new “Continue when” control that pauses automation until a third‑party system calls back, and several new cloud connectors…

UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894fb78f228b8c669 We hope to see you in a future AMA session - stay tuned! Hi Community! 👋 We're excited to announce our next AMA session,…

Hello Atlassian Community 👋 If you're a Jira Service Managment project admin trying to configure approval workflows that go beyond the basics — sequential approvals (A → B → C), one-or-more from a group, or all-in-group approvals — this guide walks you through how to do it using workflow statuses, conditional transitions,…

Agentic automations in Jira Service Management are growing 3.4x faster than traditional automations — but most Jira Service Management admins still aren't sure where to start with Rovo Ops. Today, only ~1% of agentic automations created in JSM use Rovo Ops, even though it's the fastest path to "agent-in-the-loop" workflows…

Hi Community 👋 In this October roundup, we’re unveiling powerful new automation workflow controls, expanded third-party integrations, and a library of out-of-the-box Playbook templates designed to help teams work smarter and faster. Whether you’re looking to streamline incident response, automate routine IT and HR tasks,…

Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agents quickly resolve issues with proven guidance, while ensuring suggestions (not automated actions) are tailored to your team’s…

Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoint and Google Drive – ensuring that help seekers are able to get the most up-to-date and comprehensive answers. Read on to learn…

Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Enterprise customers, enabling admins to define standard operating procedures (SOPs) for agents and responders to resolve issues more…

Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly score and explain change risk, uncover hidden dependencies and patterns, and get AI‑driven recommendations to safely move…

UPDATE: We've wrapped up our Ask Me Anything for Automation and Playbooks! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like to revisit any of the questions that were…

Hi Community! We’re excited to announce the launch of two highly requested features in Jira Service Management Change Calendar. These updates are designed to help IT and change management teams plan, communicate, and enforce change policies more effectively. Read on to learn more about the latest enhancements! What's new…

📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Software development teams often face delays in code deployment due to fragmented teams, tools, and practices, causing bottlenecks,…

Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge your native knowledge base. Check them out and let us know what you think in the comments below 👇 Grow your knowledge base and deflect…

Earlier this year, we announced the full transition of Opsgenie’s capabilities into the Atlassian platform. With embedded operations capabilities into Jira Service Management, you can access a complete incident management solution to prevent more incidents, resolve incidents faster, and enhance productivity with AI-powered…

Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues across different projects, services; and track free/maintenance windows that may impact their change process/planning. With this…

📣 Our next ITSM webinar is coming up on April 30! Join the live event to learn how to accelerate software time-to-market and deliver greater value to your customers. As every business is becoming digital-centric, development teams are required to ship more digital products and services at a faster rate while ensuring…

Hello Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Third-Party Knowledge Sources in Jira Service Management. This new capability will allow you to connect third party content from Google Drive and SharePoint to Jira Service Management as a knowledge base. Why join the Early…