Rob Mkrtchian _CAIAT_US_ Atlassian Partner

 TL;DR: We rolled out a partial automation of the QA process for a 30-agent service desk team using only built-in Jira Service Management tools: Rovo, Jira Automation, and Confluence. In just 30 days, this setup delivered real measurable impact: 100% of high-priority tickets were reviewed with consistent QA scoring Agent…

Hi all, I have followed the instruction is the article below, but still when the customer doesn't get automatic replies from AI to their inbox. Is there something else needs to checked other than what is described in article or I misunderstand how virtual service agents work in email?…

I’m working on problem validation research for Jira Service Management (JSM), and I’d really appreciate your help! If you’re are experienced in managing and setting up JSM projects, I’d love to get your input. You need to rank feature groups based on your experience, from most limited to most advanced, and share any…

I've recently started building apps for Atlassian marketplace, I find it challenging and time-consuming to find beta testers for new apps. I know I’m not alone—there are over 2,800 members in this group only, and thousands of admins and consultants who might potentially be interested testing new apps and giving a feedback.…

Hello everyone, we’ve submitted our project to Codegeist, and the results set to be announced by the end of January, we were wondering whether it is allowed to publish our app on the marketplace to gather wider public feedback before the results are announced? Would this be considered a violation of the hackathon terms?

Hi Atlassian community! I've been working on a new app called FlowSense—it's an AI-powered app that makes it super easy and fast to create user flows and journey maps right within the Atlassian ecosystem. It provides detailed insights for each step and helps teams collaborate more effectively by using integrated Loom and…

Here's why Idea Hub is important for your JPD project Managing duplicates in your public feature request and product discovery boards can be a real headache. Duplicates and similar ideas will clutter your board, making it hard to prioritize features, leading to inconsistent analytics and wasted time on manual sorting. If…

Are there any apps for Atlassian products that make event storming sessions facilitation easier? We do a lot of event storming and project discovery meetings and I want to configure my instance in a way so that I would not jump from one product to another (e.g. whiteboard, confluence, Jira, Jira work management etc.). Have…

In previous article I tried to share as much as details about importance and types of insights, and in this article I want to share how we collect insights from various teams and stakeholders within our organization, with the hope that you might find these methods applicable to your discovery process. At the Atlassian…

In this discussion, I'm opening up about what I've learned myself and from my fellow product managers about the crucial role insights play in our product discovery efforts. We've talked about their importance, which led me to work on a new insights analytics solution wrapped into Atlassian app. I intend to build it in full…