Prabhu Palanisamy {Onward} Atlassian Partner

In this article, I'm going to detail why Jira Service Management is a better a fit to enable HR Service Management with ADP workforce Now, how the integration works and various design patterns and how you can get started. First, quick brief overview of ADP Workforce Now ADP Workforce Now is a comprehensive human capital…

This blog is dedicated to SAP centric organizations. We are going to cover how these organizations can enable HR Service Automation by integrating SAP SuccessFactors with Jira Service Management. We will delve it to Why this matters, What are the benefits and How to setup the integration. The Significance of Native…

Assets in Jira Service Management (JSM) offers powerful features to help organizations manage assets and configuration items (CIs) effectively. Having HR data such as employee information in Assets, offers significant benefits for your organization. In this blog post, we’ll explore the advantages of synchronizing employee…

Join us for our upcoming webinar designed exclusively for HR Teams and IT teams supporting HR service management. We will explore how you can automate HR Service Management efficiently using Jira Service Management. In this webinar, we will cater to HR teams seeking to modernize and automate common HR tasks. Our experts…

In previous articles, I've delved into various topics on employee onboarding and offboarding, showcasing how we can build a modern HR Service Management using the Atlassian Platform. Today, I want to zoom in on a specific use case within the public sector—Higher Education. Specifically, I'll be exploring how we can…

In this blog post, we detail how we can automate HR workflows by connecting Personio and Jira Service Management. Connecting to Personio OnRamp provides native connection to various HR applications, and one of them is Personio. Connecting to Personio is a straightforward process that involves setting up the following four…

In this article, we will explore how to integrate Jira Service Management with BambooHR Assets and highlight the benefits of this automation. Assets in BambooHR Before we dive into the integration details, let’s understand what BambooHR Assets are. Assets is a feature in BambooHR that enables organizations to link IT…

Effective onboarding is crucial for every organization to ensure a smooth transition for new hires. However, many companies face challenges when it comes to manual data entry, updating job requisitions, managing identity access, and dealing with unexpected curveballs during the onboarding process. In this blog, we will…

Life of a Project Manager That's it. That's the post. Children and adults with a childlike curiosity often cherish animated storytelling and illustrations. Here are a few books that have sparked my imagination growing up: * Panchatantra: This collection presents ancient Indian animal fables, weaving moral lessons through…

We are new Atlassian Marketplace partner so please pardon for any newbie questions. We see there are product groups and industry groups but was wondering if there are groups by functions e.g Group for HR teams. The reason we are asking this is we are focused on building apps for HR teams and would be great engage in those…

HR Service Management Use case: Job Change, Internal Transfer and Transitions In the modern workplace’s new normal—be it local, remote, hybrid, or global—team alignment stands as a critical factor for organizational success. This blog delves into the intricacies of internal transfers, encompassing transitions between…

Integrating Workday with Jira Service Management using Custom Reports Workday provides two main ways to pull data: SOAP: Standard SOAP APIs. You can view the version and the specs here. RaaS: Report-as-a-Service (RaaS) to extract data from custom reports. Here is a sample Python Client provided by Workday. In this article,…

Ladies and gentlemen, please meet OnRamp 🤝. A well-structured onboarding program is equal parts science and art. The magic lies in the recipe where we utilize the right tools and blend them with the company culture. So, while you're sipping on your virtual beer (or real beer, we won't judge), let's talk about what makes…

Clinical Trials play a pivotal role in drug discovery, requiring seamless coordination among various stakeholders. Effective communication with committees, departments, sponsors, CRPs, and external resources is crucial throughout this process. Much like classifying workers as full-time, part-time, contractors, seasonal…

In this article, we discuss the need for access control automation and the common pitfalls in user provisioning, as well as how the process should be standardized for onboarding, offboarding, and internal transfers. Role-Based Access Assignments Most of the time, this task begins with the IT department, and support…

We built this for one our upcoming implementations. Sharing this as we feel may benefit other practitioners. The objective of this worksheet is to gather comprehensive information about your current onboarding and offboarding processes, identify pain points, and understand the specific needs and challenges your…

A well-structured onboarding program is equal parts science and art. The magic lies in the recipe where we utilize the right tools and blend them with the company culture. In this article, we highlight the ingredients that make up a best-in-class new hire experience. Customizable Onboarding Journeys We place a significant…

The way we manage employee experiences, onboarding, and day-to-day HR tasks has a direct impact on organizational success and employee satisfaction. In this article, we walk you through a qualifying questionnaire to identify whether JSM is the right fit for your HR Service Management initiatives. Is employee experience a…

Hello everyone! As we gear up for the long weekend, let's dive into another edition of our #HiveAndJive series, the quirks of surveys and their true worth when done right. We've all been there. Survey questions and choices leaving us more puzzled 😕. Remember the classic 5-star rating with a 3-star response? A diplomatic…

HI Moderator, I posted a fun article this morning. Can the moderator provide more details on the reason why it was removed? This will help to ensure we fix the issues in future posts. Thank you, Prabhu

Jira Service Management is used not just for ITSM but for non-IT use cases as well. One that is gaining adoption is Human Resources (HR) Service Management. Recently we had an implementation where we needed to integrate with Greenhouse. Greenhouse is a applicant tracking software and hiring platform. Sharing our lessons…

Community, I'm interested to learn about the common integration tools that you use to integrate Jira/JSM to external applications. Do you use direct API integrations and custom coding for automation? Do you use any marketplace apps? Any feedback on Workato or other native integration tools would be helpful. Thanks in…

Happy Friday, folks! 🎉 It's time for another installment of our #HiveAndJive series, where we share our own experiences during new hire onboarding. 😅 Who would've thought that walking into the CEO's meeting instead of the 'Welcome Lunch' would become my signature entrance? 🤷‍♂️ I was convinced I had mastered the art of…

Who is responsible for Employee Onboarding? Employee onboarding is a crucial aspect of any organization’s operations. While it may seem that HR owns this process, a comprehensive approach involves cross-functional collaboration. This article outlines the current challenges in employee onboarding, highlighting the…

Jira Service Management is used not just for ITSM but for non-IT use cases as well. One that is gaining adoption is Human Resources (HR) Service Management. Recently we had an implementation where we needed to integrate with BambooHR. Sharing our lessons learnt so that its useful for rest of the community. One of the first…

One of the core workflows in HR Service management is Employee Onboarding. Onboarding not only acquaints new employees with company’s culture but also offers organizations a unique opportunity to provide exceptional service. Yet, all too often, this is treated as a mere IT implementation rather than a chance to deliver…

Common use cases for HR Service Management Implementing HR Service Management is a step towards providing a seamless employee experience, driving efficiency to resolve service requests and an unified collaboration within an organization. Some of the common use cases of HR Service Management are: * Employee Onboarding *…