Rebekka Heilmann (viadee) Community Champion

Note: this article duplicates The five stages of Rovo - Atlassian Community unfortunately merging articles isn't possible anymore and now both posts received comments already. Sorry for that! I bring to you the five stages of grief Rovo. This reflects my personal journey and mine alone. For more constructiveness skip to…

Hi everyone, I only recently started out to actively participate on here, as I had some spare time on my hands. Now, opening the Community is my morning coffee or a much needed, small break from other tasks. I very much enjoy the hunt for more Badges and Kudos Points but am left a little disappointed, as quite a lot of my…

It used to be possible to set the Description field in an Automation via the "more options" using JSON and ADF, see Solved: Updating description field using REST API and Atla... for reference. I just tried it out again and am now getting an Error message stating (Operation value must be a string (description)) Pretty sure…

So far, I cannot see any specific rollout date for the new UI. I was hoping to find something on my Site's release notes, but... nothing. No hint/message about the new UI on the site that's (unwillingly) been part of the EAP. No message on my other sites. I need to know when to inform my users and customers about this…

We are conducting a huge Cleanup and have a large amount of either archived projects or projects with partly archived issues. I am looking for a Scriptrunner Script to delete all Issues (archived or not) from a project. A first step could be a script to restore all archived issues from the project. I can then procede by…

Let's start with an assumption I have regarding us Admins… We only believe we know our Users‘ needs, what‘s best for them and for our Applications. We never actually verified our hypothesis on a grander scale. Really, we don‘t actually have a clue what‘s going on in our Users‘ minds nor in our applications. Anybody…

We'd like to do a huge cleanup on a Data Center site (~1400 projects). We already have info on Leads, Admins, Created and Last updated. However, we'd like to add the info about the last time, any of the project's issue has been viewed. I know that info on issues viewed is stored with each user. Does anyone have a script…

Context: For certain Requests we create Subtasks based on a fieldvalue in the submitted Form. We copy the Form from the parent to the Subtask so noone needs to switch between issues to have all the info. However, by copying the form, we overwrite issue fields that have linked fields in the form - that is a problem for us.…

Finally. After some turbulence on the descent, we landed safely despite all the statistics and our luggage also made it. Who says Atlassian Airlines is unreliable? Our top modern and air-conditioned coach is already waiting for us outside the airport. Before heading into the jungle, we need to stock up on supplies in the…

Hi everyone, our Sys Admin contacted me a couple of days ago, because Atlassian is requesting further/updated permissions for the Github integration. We use Atlassian's own Git App. Why post this in Atlassian Intelligence, you may ask? The Developer not in the request said: "We're updating permissions to enable new…

One of my customers uses k15t's Backbone Issue Sync extensively - Jira (& Servicemanagement) Data Center. In at least one Sync we get the following error message: The epic is not under sync or has not been synced yet. I checked: The Sync is simply set to copy the Epic Link field from Issue A (source) to Issue B (target).…

You can slowly pack up your blanket and put your shoes back on. Did you know? Over 50% of airplane accidents happen during landing. Speaking of landing. In Jira Cloud, you can customize which landing page you want to use. In the personal settings under “Your Jira homepage”, you can choose between “Your work”, “Dashboards”…

After a picture-perfect take-off, we are in the air and have just reached our cruising altitude. You can now use your electronic devices again in flight mode. If you haven't switched on flight mode yet, you should do so now. You can find the settings for this in the upper right corner behind your avatar > Notifications. To…

Before we can start our journey, here's a few (safety) tips... In the seat pockets in front of you, you'll find a some free amenities. As of lately Atlassian Airlines is providing all magazines and course materials free of charge to make your journey through the cloud as pleasant as possible: Atlassian University Course…

It's been a couple of months since we migrated our internal Jira to Cloud. Last year we already migrated Confluence and I had some fun with introducting new features, best practices and other helpful info in the "Confluence Cloud Corner". Before I came up with the name for that I already had the perfect title for something…

TL;DR: I managed to find a way to get IDs and Names of the Affected Services and use those values for Sub-Task creation. It's much harder than it sounds and should be ;) I am very excited to announce, that I just figured out a way (with the help of the Atlassian Support and some other Community users) to use the "Affected…

I have an Automation rule that transitions an issue and logs work during that transition. That is required because of a transition screen that has "Log work" as a mandatory field (Validator). The rule worked fine until a couple of days ago. We installed Time Tracker & Gadgets (Tempo) a week ago, so might have something to…

For most of us, long gone are the times where we could repair JQL filters via the database. With our recent move to Cloud we are now facing the challenge of 1. finding broken filters automatically 2. repairing them in Bulk Luckily we've foreseen this and updated statuses, custom fields and such still on Data Center. With…

We did it. In preparation of our Jira migration and also because it was much needed, we just finished our Jira Cleanup. Since end of January we analysed, deleted, moved, scripted and updated our instance. There are many ressources and Apps that help you with these steps, provide scripts, How-To's and Tools. The Cleanup…

Disclaimer: This was originally posted in our Company's Blog. I adapted this article and included even more info for the Community. The German version is accessible here: "Unsere Confluence-Cloud-Migration war ein großer Erfolg" - Wirklich? (viadee.de) Credits for illustrations used in this article go to vectorjuice at…

We have a Confluence page that shows all our employees with pictures. It's a table that is sorted by last name and with rows per Picture and info (name, start date, office) We have about 250 employees and therefore high res pictures on the page. In Confluence Server the page wasn't the fastest to load but it was bearable.…

I looked it up. International Cake day is 281 days away. But who needs a special occasion to talk about this versatile treat anyway? Here are 3 ways to make your Confluence Page more delicious by incorporating cake: 1) Page header image Did you know, that you can setup a header image on any page? Just hover over the…

I am looking for ways to group similar Requests so I can achieve the following: - Make one Request the "main" request and work on that - Update the "main" Request and (choose to) automatically update all related Requests - Overview of all related requests Are there any solutions that aren't purely based on linking issues…

Following scenario: I am Org Admin of OurOrg. We have Access and enforce SSO for our AD/Managed Accounts. External Users require 2FA Our Customer has similar settings in their Org, CusOrg, also using Access. We work together closely. Some of their Users are accessing our Confluence as Guest Users. I am also Org Admin &…

I want to branch over a list of values, in the specific case it is the "Affected Services" field (JSM specific). For my test, the field contains 3 Values and the Log Action returns: "ServiceA, ServiceB, ServiceC". However, the branch only executes once and the Variable contains the whole list rather than only one value at…

I understand the concepts of Authentication policies for internal and external users. However, in the following use case, it gets a bit confusing and I couldn't find official info on it: Our Org - let's call it Acme - has Atlassian Access and set up very strict policies, both for internal and external users. Our customers…

After about 1,5 years of Jira Administration for multiple customers and instances I came to the realisation, that - while the technical aspects are complicated enough - the bigger challenge lies in matching the tool with the users. What I mean by that: As an Admin, we are there to customise the Jira instance towards our…