Best practices for grouping and bulk editing similar requests

Rebekka Heilmann (viadee)

I am looking for ways to group similar Requests so I can achieve the following:

- Make one Request the "main" request and work on that

- Update the "main" Request and (choose to) automatically update all related Requests

- Overview of all related requests

 

Are there any solutions that aren't purely based on linking issues and building automation rules to keep them updates?

I know of the function to select multiple Requests in a Queue and bulk edit (including comments) those. However, when working with a large number of requests I would manually mark all relating issues first. The "bulk edit" feature would be nice to have in the Issue link section of an Issue.

Jack Brickey

Hi @Rebekka Heilmann _viadee_ , this has always been a missing component in JSM IMO. I know that another product I used had a better implementation for this by providing a "merge" feature. In fact there is an open issue (JSDCLOUD-4685 ) for this very thing. However, it is very old and as you will see in the last response from Atlassian, it isn't currently planned. Their response is to use linking.

So in summary, if you wish to stay within the native app, linking is the solution. There is also the "Similar requests" feature but I don't find this to be a solution for your requirements. 

if third-party apps are an option check this list of possibilities - Issue merge apps