Kateryna_v_SaaSJet_ Atlassian Partner

One of the most important aspects of customer satisfaction when providing IT services is compliance with Service Level Agreements (SLAs). Therefore, having “green” SLA time metrics is the key to success, and the “SLA Time and Report for Jira” add-on can play a crucial role in this. The SLA Time and Report for Jira Cloud is…

If you want to focus specifically on critical task priorities within the SLA Dashboard, eliminating unnecessary information about other SLAs and priorities, follow our step-by-step instructions below. This guide utilizes JQL and a filter in the SLA Time and Report add-on to help you achieve a more tailored view.…

In this article, we will look at all possible options for configuring notifications in Jira Cloud. We will examine the Jira Automation rules — SLA Threshold Trigger, creating a filter subscription, and an alternative option using the Atlassian Marketplace's SLA Time and Report add-on. Note: For setup without third-party…

As Halloween approaches, it's the perfect time to explore the spooky world of Service Level Agreements (SLAs) in Jira Cloud. While we may associate this spooky time with ghouls and ghosts, real-life nightmares can be even worse. Let us tell you a story that can happen to any of us and some of us are already the main…

Hi, Dear community! I spent an unexpected amount of effort to find the easiest method to Reset SLA in Jira Cloud and was pleasantly surprised (and sometimes scared) by the ingenuity of users who shared their options. The further I read, the more it seemed that a simple method simply does not exist. Even the documentation…

🏃‍♂️ Win Race Against SLA Deadlines using Rocket Power Watch our demo for Apptoberfest :) Everyone who has dealt with SLA compliance at least once has had the feeling that work turns into a competition with deadlines. It's like you're a runner but on a long treadmill called the Timeline, which keeps rolling you back faster…

Service Level Agreements (SLAs) are the cornerstone of effective service delivery, providing a structured framework for measuring team and employee performance. However, beneath the surface of seemingly "green" or compliant SLA metrics often lies a problem known as the "watermelon effect." This effect distorts the actual…

Understanding SLA (Service-Level Agreement) in Jira Service-level agreement (SLA) within the context of Jira refers to a set of contractual commitments established between a service provider and their client. These agreements are designed to outline and define the provider's expected level of service delivery, encompassing…

When autumn begins, people divide into two parts: the first, who has been preparing for Oktoberfest or Halloween since the beginning of the year, and the second, who prepares for everything at the last minutes. 🙂 However, here is a community of people gathered who know about another event that also needs a lot of attention…

In the world of project management and issue tracking, Service-Level Agreements (SLAs) play a crucial role in ensuring that customer expectations are met, and tasks are completed within defined timeframes. Jira Cloud, a popular project management tool, offers robust SLA features to help teams monitor and meet their service…

Ensuring the reliability and performance of services and systems is paramount. To achieve this, businesses and organizations rely on various metrics and agreements to set, measure and maintain the expected level of service quality. Three key terms that are often seen in this context are SLA, SLO and SLI. These acronyms…

As a Jira user, you're likely familiar with Jira's Service Level Agreements (SLAs) and how they can help teams track and improve their service delivery. However, finding the correct information within Jira can take time, especially when dealing with hundreds or even thousands of issues. That's where Jira Query Language…

Are you looking to gain better control over your SLA rules in Jira and ensure that you and your team are informed before any breaches occur? With the Jira Automation Rules and the SLA Time and Report add-on, you can easily achieve this goal. This article provides a step-by-step guide on setting up automation rules to…

In the realm of IT operations, effective incident management is crucial for maintaining a high level of service delivery. When incidents occur, every second counts, and minimizing the time it takes to resolve issues is of utmost importance. To achieve this, IT teams need to understand and manage key metrics like Time to…

Jira Cloud is a powerful project management and issue-tracking tool that helps teams streamline their workflows and collaborate effectively. However, despite its robust capabilities, there are common pitfalls that users may encounter when using Jira Cloud. In this article, we will explore the top 10 fails in using Jira…

Service Level Agreements (SLAs) are required to maintain customer satisfaction, and setting them up properly is essential for effective and timely problem resolution and avoiding overruns. However, probably everyone who tried to set up SLA and automation in Jira Cloud at least once at some point sadly looked at the screen…

My colleague from the SaaSJet team showed me an interesting solution of how it is possible to control security project tasks that were already created and didn't have any particular types or labels. Now I wish to share it with you. In this article, I describe the case in the first person, precisely as a colleague told me.…

Service Level Agreements (SLAs) are critical to ensuring that customer support teams deliver quality and timely support to their customers. However, in the event of an SLA breach, it can lead to a loss of customer trust and damage to the company's reputation. When is SLA to become Breached? An SLA breach occurs when a…

Managing Service Level Agreements (SLAs) efficiently ensures smooth operations and customer satisfaction. With Jira Cloud SLA apps, teams can streamline their SLA tracking and reporting process. This article will explore the top 15 must-have requirements for a Jira Cloud SLA app that enable effective SLA management and…

If you have teams in different time zones and need to calculate SLAs for each group, you can use the SLA Time and Report add-on and custom fields. Let's look at how to set this up using an example of teams from the USA, India, Portugal, and Australia. Watch the guide in the video, or follow the steps below. Creating…

The support team must respond to the user with an answer or solution within a set amount of time based on the urgency of the request. With the SLA Time and Report for Jira Cloud add-on, you can set up SLA automation to adjust the priority of tickets and send alerts to those in charge based on the agreed-upon response and…

One year has left until Jira Server's end-of-life. Starting on February 2, 2021, Atlassian stopped selling new licenses for Jira Server products. Full support will be ended after February 15, 2024. Big changes, but what are the reasons and advantages for customers? Let’s find out how you can benefit from migrating to Jira…