Michael Fedulov Atlassian Team

Hi Atlassian Community! 👋 We’re excited to announce a major upgrade to how you view, explore, and manage Assets objects! New Global Preview Panel brings rich, detailed object previews directly into Jira, Jira Service Management, and Confluence. Redesigned Object view makes everyday object management simpler and more…

Hi Atlassian Community! 👋 A few weeks ago, we posted about the new 3P integrations in Automation for Jira, and today I wanted to spotlight the Workday integration (actions and a trigger). These new components are designed to streamline your HRSM business processes by connecting your Workday data directly into Jira Service…

18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: * Supports many more attribute types (including URL, Select, Email, Text area, User, Group, Referenced object, and Bitbucket repository) * Can…

 Hi Atlassian Community! 👋 Your data stored in Assets captures the unique domain of your business: hardware, people, services, systems, and more. But Assets has always been about more than storing that data - it's about making sure the right people have the right information at the right time, so your organisation can move…

Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workday! Now you can manage HR workflows, like employee onboarding and queries, without leaving Jira Service Management. This new Workday integration can now be accessed directly from the virtual service agent & Jira Automation.…

Hello Community! 👋 We’re thrilled to announce the next evolution of our Okta integration: two powerful new automation actions – Add user to a group and Suspend user are now available in Automation! Now it’s even easier to manage the user lifecycle directly from Jira. How to access the Oka integration To configure Okta…

Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST API rate limits and are now targeting 99.95% uptime for core Asset UI experiences. These improvements are designed to help you…

Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automation rules that use the {{object.Name}}. smart value & Label. What was the issue? A bug was identified regarding the behaviour…

Hi Atlassian Community! 👋 We’re excited to announce that Workday, Okta, DocuSign, and Workato integrations are now available to everyone on a paid Jira Service Management plans. Whether you’re on the Standard, Premium, or Enterprise plan, you can now connect these tools to your automation rules and streamline your…

Hi Atlassian Community! 👋 We’re excited to announce a new way to connect Automation rules to Workday using API client for integrations (2LO Authentication)! Using this authentication method, you can securely establish a connection between your automation rules and Workday, enabling system-to-system communication without…

Hi Atlassian Community! 👋 We’re excited to announce a new way to connect Automation rules to Workday using API client for integrations (2LO Authentication)! Using this authentication method, you can securely establish a connection between your automation rules and Workday, enabling system-to-system communication without…

Update July 8, 2025 We’re thrilled to add another integration to the list! New actions: Google Cloud Platform Using the new Google Cloud (GCP) connector, you can quickly integrate GCP data directly into your Jira Service Management workflows. New actions: * Create virtual machine on Google Cloud Platform * Get projects…

Update May 2, 2025 A huge thank you to those of you who have already signed and provided feedback on our Workday Integration. We’re thrilled to announce that Workday integrations is now generally available! Follow this article for more updates. Hello Community! 👋 From today, we have begun the rollout of Workday…

Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now it’s even easier to use Automation to handle your user lifecycle management needs. The connection with Okta can be made from…

Hello Community! 👋 We’re thrilled to announce the next evolution of our Okta integration: two powerful new automation actions – Add user to a group and Suspend user are now available in Automation! Now it’s even easier to manage the user lifecycle directly from Jira. How to access the Oka integration To configure Okta…

Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workday! Now you can manage HR workflows, like employee onboarding and queries, without leaving Jira Service Management. This new Workday integration can now be accessed directly from the virtual service agent & Jira Automation.…

Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking powerful use cases for both IT and business teams! 🚀 With the new Workato integration it's possible to connect and run Workato recipes,…

Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking powerful use cases for both IT and business teams! 🚀 With the new Workato integration it's possible to connect and run Workato recipes,…

Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking powerful use cases for both IT and business teams! 🚀 With the new Workato integration it's possible to connect and run Workato recipes,…

Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now it’s even easier to use Automation to handle your user lifecycle management needs. The connection with Okta can be made from…

Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now it’s even easier to use Automation to handle your user lifecycle management needs. The connection with Okta can be made from…

Update November 11, 2024 Thank you all for your patience as we share more details about the EAP. Our goal is to make Jira Service Management easier to use and more powerful for HR teams. The key features that we will seek feedback on are: Orchestration: Easily create complex multi-issue flows, link issues with…

Hello Community! 👋We are working on improving HR agent efficiency in Jira Service Management. Whether you are already using Jira Service Management for HR or considering it, help us identify where integrations can save you time and reduce manual work by completing this survey! Best regards, Michael FedulovProduct Manager,…

Hello Community! 👋 We are working on improving HR agent efficiency in Jira Service Management. Whether you are already using Jira Service Management for HR or considering it, help us identify where integrations can save you time and reduce manual work by completing this survey! Best regards, Michael Fedulov Product…

Update: May 30, 2025 It’s a wrap! JSM for HR EAP ends today A massive thank you to all of you from our whole team for your interest and participation in the JSM for HR early access program. (EAP) that’s ending today, May 30th. Thanks to all our customers and partners who joined the EAP, we’ve been able to test and provide…

Hello Community! 👋 We are working on improving agent efficiency in Jira Service Management. We are conducting research to better understand your needs when it comes to working on issues and we would love to invite you to take part in an upcoming research study. We are looking to talk to agents who are working on incoming…

Hello Community! 👋 We are excited to introduce the Duplicate feature in Jira and Confluence Automation! You can now create copies of a configured component with just one click within your rules, eliminating the need to manually recreate each component. The ability to duplicate components allows you to work faster and more…

Hello Community! 👋 Since the start of the year, we launched several updates to make Atlassian Automation more powerful and user friendly. In this post, we wanted to recap all the improvements and new features we introduced in the last few months. We are constantly listening to our users for feedback on how to improve. Keep…

Hello Community! 👋 We are excited to introduce new automation templates for Jira! Our new templates are designed to make getting started with automation as easy and efficient as possible, helping you quickly set up and accelerate your project. These templates are pre-configured rules that can be easily added to your Jira…