Katrina Meyers_ghrnze Insider

The Report a Bug feature has been super powerful for us to use internally. Can we enable this for JSM external users so that our customers can create tickets this way when creating them through our portal?

When I expand Projects to find the one that I want and click on the Project, it doesn't just land on that project page. I have to choose a board. But sometimes, I want to just look at the whole project and I can't. For example, - I wanted to just see the most recent ticket in our Service project. There was no way to do…

First of all, there is no way to display the Boards option in the Sidebar in the new UI to the Create Boards page that lets you create boards across projects yoururl.atlassian.com/jira/boards. There is no option for Boards. Ok, so I navigated there but why is it gone? Then, when I did create a Board in my project, using a…

Queues are an awesome tool in JSM projects and now they are buried and awkward to find In the old UI, when you were in your JSM project, queues were handy and quick on the left nav at the top. Now, they're buried under the Project. You have to go find the project, expand it, find the queue that you want and click on it.…

We've activated AI in our customer-facing help center which comes from Confluence. In our documentation, we use the term Operator but the customer may search by using the term User. I have a document that only comes up if I use the word Operator. How do I teach the AI that User=Operator to give better results? How do I…

We have Service Desk for our customers to enter tickets. Our Customer Support team routinely meets with our customers to review their issues list. They can't do this from inside Jira because there are internal comments. They can't do this from Service Desk because even if we made them a separate login, they can't be a…