With new UI, Queues are buried under Projects

Katrina Meyers_ghrnze

Queues are an awesome tool in JSM projects and now they are buried and awkward to find

In the old UI, when you were in your JSM project, queues were handy and quick on the left nav at the top. Now, they're buried under the Project.  You have to go find the project, expand it, find the queue that you want and click on it.

Queues should be added to the items you can add to the top section at the same level as Dashboards and Projects of the new Left Nav via the Customize Sidebar option.

Kai Becker

Hi @Katrina Meyers 

I totally understand that this new layout is somewhat frustrating.
What you could do: Star one of the queues of your project (with the little star behind)
Then it will be at the top like this:

And when you click on it, the whole tree to the project will unfold:

Hope this helps