Robert Nadon_4pwkst Community Champion

Hi all, I've recently launched a new monthly series titled "Tips & Tricks with JSM," where I’ll be sharing clever techniques and insights I’ve discovered over more than a decade as a lead architect working with Jira Service Management (JSM). So far, the series includes these articles: Workflow Approver from Assets…

Hi all, This is the second article in my Tips & Tricks series. As an administrator, I’ve often been tasked with populating custom select list fields—sometimes with thousands of entries. Typically, I'm handed a CSV file and asked to turn it into a usable select list. Manually copying and pasting each entry would be painful…

Hi all, Welcome to the next installment in my JSM Tips & Tricks series. Within Jira and JSM, one of the most powerful features is workflow functionality. A lesser-known but highly valuable capability within workflows is the use of Properties. 👉 Did you know you can use properties to control the options a user sees during…

Hi all, Welcome to the next installment in my JSM Tips & Tricks series. One of the more powerful features of Jira Service Management (JSM) is its native Asset Management capability, built on an integrated CMDB (Configuration Management Database). In JSM, this module is simply called Assets. Assets allows you to define…

Hi all, As someone who’s worked extensively with Jira for over ten years and is certified as a SAFe 6 SPC, I’m interested to hear about the challenges others have faced when scaling agile practices within Jira. Some common hurdles I’ve encountered or heard about include: * Navigating the differences in hierarchy structures…

Hi all, I'm not sure if this is the right place to post, but I wanted to start the conversation here. I've come across and joined many fantastic groups in these community forums, but I haven't found one dedicated to Agility—specifically Agile and Scaled Agile practices. Since the Atlassian tool suite is a leading solution…

I have a DC customer that need to find all children underneath an initiative in Advanced Roadmaps that satisfy a query. I have done this in cloud but cannot find a solution for DC. I did find a way to do it where I supply a key, but I need to supply a query. For example something like: issue in childrenOf('projectCode ~…

Hi all, For custom fields such as credit card and social security number, it would be nice to be able to obfucate part of the field (say everything but the last 4 digits) and I was wondering if anyone know how to do that. The only way I thought of was to use automation to populate a new field with xxx-xx-1234 for example…

Hi all, I was wondering if there are any built integrations with JSM and particularly OpGenie for GLS alerts to automatically create an OpsGenie alert. (https://gls.com/) I searched the marketplace and google and could come up with anything. Thanks in Advance! Robert

Hi all, I am migrating bitbucket server to the cloud/SaaS and will only want to migrate the non personal / user repos. How would I get that listing? Thanks in Advance!

Hi all, I am experimenting with Discovery and was wondering: * Is there a site where I can wget the Insight discovery zip file from instead of trying to get it on my server through the web interface, as I have command line only * If we have Solar winds installed on each server can we use that to tie into discovery as to…